I recently posted about a “fix” for the ridiculously broken Fly Delta App that would not let you pre-order your Delta Air Lines First Class meal.
But I need to apologize for that post.
It does not work!
Delta has been trying to clean up the mess they have made over the past few months with the destruction of the elegant, fast and working Fly Delta App to a bloated, slow, and bug-riddled mess. That mess includes issues with ordering food.
On my recent amazing value award ticket plus RUC cert (I only paid 11,000 SkyPennies!) First Class flight from Minneapolis-St. Paul (MSP) to Anchorage, Alaska (ANC), I decided to sit in the middle of the First Class cabin just in case the flight attendant did not follow FEBO, as the company directs them to, for meal selection just in case my meal selection did not hold.
The simply OUTSTANDING Delta lead flight attendant, working only his third flight ever as lead, did follow FEBO. When he came to my row, he said, “You have not pre-ordered a meal” (oh, brother – really) “and your choices are…” At this point, all the choices were available so, no harm, no foul. But I was disappointed the pre-order failed.
I had the Delta burger that really was as good as it has ever been. Both top and bottom bread was crisp and firm and the burger:
Yeah, it was also perfect and juicy and I ate every bite. Other than missing a piece of cheese (and maybe a strip or two of bacon), this is so impressive for a burger at 30,000 feet.
My return flight from Vancouver departing at 1:00 PM was also listed as a lunch flight. But at the 7-day mark, the Fly Delta App did not alert me to make a meal choice. I decided, even with the failure from the outbound flight, to try to message Delta.
Sigh. I hate having to train reps on what both Delta.com says as well as the Fly Delta App. I informed them it was a meal flight and was sent to a next-level agent — and I got what you see above.
Sigh. As Yogi Berra would say, it’s like deja vu all over again. Rather than continuing with the messenger, I decided to call the medallion line.
The nice rep answered almost right away and informed me that my flight was not a meal flight. Sorry, there was nothing they could do.
Sigh. Time to HUCB.
I called back and, this time, talked to a much more competent-sounding rep who did agree that this long of a flight is, as stated on Delta.com, in fact, a lunch flight and she would do what it took to get a selection for me.
Almost 45 minutes on hold later (again on the “Diamond Line” for a simple meal request?), she at last said the choices were Beef, Chicken, or a salad option. I assumed, since these were the exact same choices as the outbound, if I chose beef, I would get another Delta burger!
Well, no, not so much.
On this flight, the very senior ex-NWA flight attendant did not follow FEBO and, during this odd-numbered flight, started in row one.
By the time she got to our row, we only had one choice: a sad cheese box (we frequent flyers call these lunch/dinner boxes a leftover from COVID days, as you can CLEARLY see from the wording inside the lid, a “sad box” or “sad boxes” as they really are sad).
THIS IS WHAT TO EXPECT FROM DELTA FIRST CLASS IN 2023!
Delta IT really was completely “out to lunch” on the IT side as well as the information so many reps shared with me. The flight attendant was also out to lunch by not following FEBO, not doing most of the other bits you used to expect in Delta First Class, like closing the curtain between coach and First and paying regular attention to those in first on a long flight.
Delta is currently charging top premium prices for domestic First Class travel — and yet the meals are hit and miss (not to mention the IT system), the wines are horrible out of a can, and service I have found is either good (to very good) or just a tiny cut above Spirit Air. – René
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