I have been preaching – for years – that we are going to hate what Delta is becoming. Let me tell you there is absolutely ZERO satisfaction with being proved right over and over and over. Everyone who reads the blog should have at this point seen my post about why it is no longer worth it for anyone to chase after Delta Diamond Medallion status due to the simply crushing changes to loyalty over the past many years but especially so during the pandemic. Well there is more.
For quite some time now Delta has, in a positive move, allowed us to search on Delta.com to see if there is either Regional Upgrade (RUC) or Global Upgrade (GUC) space available on the flights we want (when logged in as an elite). Let me show you what I mean:
If I search for a flight for myself, in this case paying cash, from Atlanta to Los Angeles on the 1st of June Delta flight 898 has space for me to use a RUC to upgrade at no additional cost to first class. However, the later flight 501 does NOT have any RUC space and I would have to use a GUC to upgrade to first class – at this moment in time anyway.
This search change has been a HUGE time saver as in the past we top Delta elites had to call the elite line over and over (did I mention over) to see if space had opened up. Now instead we cam simply do what I have shown above and if I really wanted to be on Delta 501 I would simply have to keep searching Delta.com untill it changed to show RUC space open and then a quick call and have the rep process the upgrade.
That now seems to be sometimes broken.
Delta.com is displaying “phantom upgrade space”!
I have a flight from Florida later this year, taking a nearly free 11 day cruise from my Wyndham Diamond to Caesar’s status match, and I have been checking for a number of weeks to see if space has opened up for me to use my RUCs. It has stubbornly only shown GUC space on Delta.com.
But not today as you see above. RUC space for two opened up.
It seems that this space Delta.com is showing is in fact false. Just how bad is the issue? Oh really bad. Take a look:
I searched for 6, yes 6, seats and it still displays that space is in fact available for me to use RUC certs for my flight from Florida.
With so many of the old, highly competent, Delta elite reps gone during the pandemic the current lot of elite reps is not very impressive and needs a lot more training. Let me give you an example of some of the responses I got trying to get my upgrade processed from the Diamond line – a number of different reps fyi:
- One said you are not in the right fare class for a RUC.
- Another said only new bookings are open for RUC space.
- Yet another said I have to be booked in Comfort Plus to use a RUC (an ongoing issue for years btw).
Again all of the above are quotes from the DELTA DIAMOND MEDALLION phone reps. Let me also promise you all of the above that was told to me is false and does not apply to RUCs. All you have to do is book in main cabin or higher, spending either Skymiles or Cash, to use an RUC to upgrade to first class if space is available. The only thing missing that I did NOT hear, but half expected to hear, was a rep to tell me you can not use RUCs on award tickets.
I reached out to Delta about this situation and I will be sure to update the post if I hear back from them about the phantom upgrade space issue.
Bottom line is you should not – for now – trust the RUC space Delta.com is showing you. Oh and in the past, when there was an issue like this where “dot com” was not agreeing with what phone reps could see they could either fix it or transfer you to dot com support to fix and honor what was incorrectly displayed – well not any more!
I can not wait to see what reason number 6,393 to not be a Diamond Medallion presents itself likely on my next whatever interaction with Delta! – René
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