A number of readers have asked if I am completely done flying Delta. As a Diamond this year and Platinum for the next two, I will still be very selectively booking flights when they work best for me and the prices are at least in the realm of sanity.
Delta, now that they have dumped South Bend to Detroit after decades of service, gives me the option of flying north to Minneapolis-St. Paul or south to Atlanta. With CRJ900 service for both of these legs, the ride is so much better than it was for years on the CRJ200s. I chose the southerly route as both flights were just about 1 hour long with time to chill in the ATL!
But not having kids, it did not occur to me until too late that I would be both flying Delta and sailing on the Norwegian JOY in the middle of spring break 2023.
I did sorta hope for an upgrade as at the five-day window, when Diamonds start to clear upgrades, with eight seats open on a 757 for our second leg out from Atlanta to Miami. That did not happen. Nor did it happen on the CRJ900 out of SBN. The latter was a surprise as it is rare as a Diamond not to clear out of my home town but spring break really changed the equation.
My wife and I had Comfort+ seats and boarded with every seat in first class full… But then, it wasn’t just minutes before departure. The gate agent came on board. I expected that because we were now 1 and 2 on the list, one of us would be upgraded to first class.
That did not happen.
Fail on the part of the SBN gate agent.
But the head flight attendant on this Delta Connection flight stepped up and did a “Strive for Five” worthy move after I showed her we were next on the list: she allowed my wife to take the last First Class seat that was open.
I really was impressed with Dessiree and this is the instant kind of service recovery (as Delta calls it) and fix that an empowered company representative can make! Just well done.
The benefit of this, in addition to my wife getting a nice seat, is I got to enjoy two seats that really gave me even more space than upfront.
I had not tried the canned “champagne” (yes, I know it is just bubble soda wine) in a can, so I gave it a spin. It was better than the canned red wine but I still think sticking with Woodford Reserve neat is a much better choice. Without IFE, an extra tray table to hold my phone for movies is also a big win.
After a visit to the E Sky Club in Atlanta, and some very tasty ribs, I was feeling that old warm Delta “joy” inside that was a constant feature when I flew Delta almost every week before the pandemic.
Once again, neither my wife nor I cleared into first class. But the two-seat option on the 757 for a one-ish hour flight is just fine. There was a bit of turbulence climbing out of ATL but then service began. The Comfort+ crew, especially FA Rob, was simply outstanding. Absolutely on par with the Delta Connection FA on the flight before. This round I enjoyed a single Woodford – neat.
The flight was 100% full and service took a while in Main Cabin. I had finished my drink, so I asked the First Class flight attendant, as she was passing through the Comfort+ cabin checking on us, if I could have one more.
As a Diamond Medallion and Million Miler (flight attendants know your status from their hand units called GST) I expected the answer to be something like either “sure” or even “once I am done, I will try”.
She dismissed me instantly and said that the crew in the back was still busy. She doubted they would have time for me again.
Well, gee, thanks.
Thanks for flipping my thus far outstanding Delta #KeepClimbing experience and day of flying with Delta and displaying the “Strive for Zero” attitude and bringing me back to my sanity of where Delta is going in 2023.
Honestly, in a sad way, I am truly grateful to the Delta FA as it brought me back to earth and I was instantly thinking of Mr. Frongello’s horrible experience in Atlanta just a few months ago.
At least we made it to Miami and after waiting a long time for our luggage (and collecting 2500 miles because it took longer than 20 minutes for us to get it) we were ready to start our cruise adventure! – René
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