One year ago this Friday Delta launched the SkyBucks program to reward Delta FA’s and Field Service Managers for good customer service.
The outsourced program with the focus to “strive for five” is all about the emails we often get after a flight.
In other words your score can have a CASH impact for the crew. If they get 5’s it can mean a VISA card for them (once they save up enough SkyBucks points).
The idea is to provide incentives for the Delta employees to, as the site says:
“When at least one customer on their flight completes an onboard customer satisfaction survey and provides an ‘excellent’ or ‘5’ ranking in response to each of the flight attendant behavior-related questions, every working flight attendant on that flight will earn one SkyBuck (3 SkyBucks on flights of 5 or more scheduled block hours).”
Then, as mentioned, when they have earned enough points they can cash out for a pre-paid VISA debit card.
I think it is very funny that they are NOT getting a DELTA AMEX card but a VISA card? My guess is that even Delta thought it would cost way to much money to redeem Skymiles from AMEX to reward employees this way (as we have to from the Skymiles Marketplace)!
Anyway, I just thought you may find it interesting that your answers to an online survey can have a direct impact on Delta employees. I have not always taken the time to fill them out since I fly so much. But from now on I will take the time to make sure I do — because 9 of 10 times, I am most impressed by the service level I get from Delta crews.
Also, I was thinking, the next time we are NOT getting the service level we have come to expect from Delta FA’s, why not drop the buzz words, “I guess this crew is not in the mood to strive for five today”! 😉 – René
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