Well, that didn’t take long.
A week after Delta Air Lines announced a pair of changes to its Sky Club admission policies, the carrier apparently decided that one of the moves wasn’t a great decision.
The airline emailed customers Thursday and said arriving travelers may still visit Sky Clubs upon arriving at their final destination. Delta originally said last week that arriving passengers would not be allowed to enter Sky Clubs when their trips ended.
Last week we announced updates to our Delta Sky Club access policy with the intention of improving your experience during the busy summer months. We heard your feedback in response to the updates, including that some customers want to visit a Club to refresh after landing or to recharge ahead of a meeting.
We value your input – and we’ve acted on it. Just as you can today, customers with Delta Sky Club access may continue to use Clubs upon arrival. You can review Frequently Asked Questions for more details on the revised policy:
- Customers will be able to access the Club anytime within three hours of their scheduled departure time (and connecting customers can continue to access the Club at any time during their layover) starting Wednesday, June 1.
- Arriving customers – with or without a connection – will be able to enjoy the Club upon arrival, as you do today.
Your feedback remains essential to our continued success in delivering an elevated experience. As we continue to see increased volumes in our Clubs, we are working hard to support our service teams and add more ambassadors to ensure the best Delta Sky Club experience that you have come to expect and deserve.
As always, we thank you for your understanding and continued loyalty. We look forward to seeing you in the Club soon.
Managing Director – Delta Sky Club
I wrote that the initial change was a large blow to some Sky Club guests — especially business passengers and mileage runners. Some of them need a quick meal and shower before leaving the airport.
I wonder what exactly the feedback (read: threats) were? Canceling Delta Reserve and Amex Platinum cards? Canceling Sky Club memberships? Dropping from Diamond Medallion to a lower or no status (because of the Sky Club membership Choice Benefits)?
Or maybe not many people visit lounges when they arrive (I don’t know if that’s the case or not) and Delta said, meh, it doesn’t make that much of a difference?
Passengers still won’t be allowed access to Sky Clubs until three hours before their departing flight (connections are exempt, though). That rule stands (for now?).
Credit Where It’s Due: Delta and Customers
Hats off to Delta. The airline realized its decision to bar arriving passengers from Sky Club wasn’t the best idea. They pretty much admitted as much — and acted on customer feedback.
Bravo to Delta customers, too. There’s something to be said for speaking your mind (hopefully, respectfully!) — and sometimes having to let your wallet be part of the conversation.
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