Delta provides any number of ways to contact a representative. Delta is testing a “bot” but it is rather useless other than feeding you links to Delta.com you can find yourself. WhatsApp is now an option. For years now the @Delta (was @DeltaAssist) team on Twitter has been amazing. Medallion phone reps are, most times, very good. When things are slammed (think weather issues etc.) you can reach out to the Asian call centers and avoid long hold times with US based call centers (see Essentials Tab here on the blog post E9). But there is one more way that can be quick and useful when you want an answer right now. Live chat.
As you can see from the two screen shots above, the direction to get to the live rep chat feature on Delta.com found here. For the rest of this post I will zoom in on only the chat box now that you have found it as an example of one of the things I have found this chat useful for:
You have to click the “representative” button twice to get away from the non-live bot part of this chat feature. Depending on what is going on in the world you will either have a bit of a wait or almost no wait. For me, this time, the rep came online almost instantly.
As a Delta elite, one of my biggest frustrations with Delta is not being able to search for myself for Regional and Global Upgrade cert space online – I always have to ask a Delta rep to check. But the cheat is a quick way to do this.
Now as to finding space, that is not any better with a chat rep vs. any of the other ways to contact Delta. But at least this is quick, simple and you get almost instant information.
A few things to know about this chat. Once you have it open it is hard to navigate around Delta.com and if you do it can result in dropping the open chat box. I would have all your flight info and confirmation numbers at hand before you enter the chat.
Lastly, just like the rest of the “Strive for Five” surveys you get on the phone or after Twitter chats, you have a chance to rate the rep you worked with. Remember to rate the rep themselves – not the info provided. In my case, I am disgusted that Delta so rarely opens up GU and RU cert space in advance but that is not the chat rep’s fault and they should not be rated poorly due to Delta being, well, Delta!
Have you utilized the Delta.com chat for your travel needs? Are you pleased with the results? – René
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