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During my trip to review Delta’s new LaGuardia Terminal C, I had the opportunity to step into a little oasis for passengers with sensory sensitivities or those with extreme fears of flying: a Delta Multi-Sensory Room.
Delta Multi-Sensory Room
Delta introduced its first Multi-Sensory Room in 2016. They were designed “to provide a calming, supportive environment for customers on the autism spectrum.”
One is available at the airline’s Atlanta hub (Terminal F) and now another inside LaGuardia (Terminal C, Concourse E).
The rooms feature soft, calming music. Lighting is dim and also changes colors.
It’s not a particularly large room. After all, it’s not a general play area or de facto lounge/club. (I’m sure some people are thinking, “What, this isn’t a perk included with an American Express card?”)
A Delta spokesperson told me the Multi-Sensory Rooms may also be helpful for people with fears of flying. The area features a small mock Delta plane — including a passenger cabin.
This feature may help anxious travelers get familiar with a Delta plane before boarding a real aircraft.
How to Get Access to the Delta Multi-Sensory Room
Passengers must arrange a visit to the Multi-Sensory Room. But the process isn’t too onerous.
Another Delta representative told me access can be arranged:
- when Delta customers book reservations and make a special request
- at check-in
- by emailing Delta Customer Service
This page on Delta’s website says Red Coats may also assist passengers wishing to use a Multi-Sensory Room. (Red Coats are the customer service reps who are dressed in red uniforms.)
There is no charge to visit a Delta Multi-Sensory Room.
Final Approach
Delta Air Lines installed two Multi-Sensory Rooms: one in Atlanta and another at LaGuardia. The facilities are designed at helping comfort travelers with sensory sensitivities (i.e., those on the autism spectrum) or particularly anxious flyers. It should be fairly easy to arrange a visit.
Have you visited a Multi-Sensory Room? Was it helpful for your party? Please share your thoughts in the below Comments section!
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I had no Idea Delta was so sensitive to ASD spectrum and other sensory and neurological issues. Boy I could have used a room like this for my youngest child 25 years ago when he had a meltdown !!!!!!!
I think this is a TREMENDOUS step towards recognizing
People who have particular needs. This should be in every airport and also
autism organizations should be told about this fabulous accommodation! I will bet it was designed with input from a sensory integration occupationalist.
Bravo Delta!
I visited this room today. I have Autism and this was a welcome retreat from the inconsiderate gum chewers/poppers in the terminal. I was taken to it after going through a horrific time trying to find somewhere quiet. This is not just for kids with autism, but also adults.
That said, it seems that few people know the code to it.
Thanks for the report, Liam!