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A Quick Visit to a Delta Multi-Sensory Room That Helps Calm Certain Travelers (#KeepClimbing!)

Chris Carley by Chris Carley
June 11, 2022
in Airlines
3
The Delta Multi-Sensory Room at New York-LaGuardia Airport (LGA) in Queens, NY.

The Delta Multi-Sensory Room at New York-LaGuardia Airport (LGA) in Queens, NY.

Eye of the Flyer, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Eye of the Flyer and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


During my trip to review Delta’s new LaGuardia Terminal C, I had the opportunity to step into a little oasis for passengers with sensory sensitivities or those with extreme fears of flying: a Delta Multi-Sensory Room.

Delta Multi-Sensory Room

Delta introduced its first Multi-Sensory Room in 2016. They were designed “to provide a calming, supportive environment for customers on the autism spectrum.”

The Delta Multi-Sensory Room at New York-LaGuardia Airport (LGA) in Queens, NY.
The Delta Multi-Sensory Room at New York-LaGuardia Airport (LGA)

One is available at the airline’s Atlanta hub (Terminal F) and now another inside LaGuardia (Terminal C, Concourse E).

The rooms feature soft, calming music. Lighting is dim and also changes colors.

It’s not a particularly large room. After all, it’s not a general play area or de facto lounge/club. (I’m sure some people are thinking, “What, this isn’t a perk included with an American Express card?”)

A Delta spokesperson told me the Multi-Sensory Rooms may also be helpful for people with fears of flying. The area features a small mock Delta plane — including a passenger cabin.

The Delta Multi-Sensory Room at New York-LaGuardia Airport (LGA) in Queens, NY.
The Delta Multi-Sensory Room at New York-LaGuardia Airport (LGA)
The Delta Multi-Sensory Room at New York-LaGuardia Airport (LGA) in Queens, NY.
The Delta Multi-Sensory Room at New York-LaGuardia Airport (LGA)
The Delta Multi-Sensory Room at New York-LaGuardia Airport (LGA) in Queens, NY.
The Delta Multi-Sensory Room at New York-LaGuardia Airport (LGA)

This feature may help anxious travelers get familiar with a Delta plane before boarding a real aircraft.

How to Get Access to the Delta Multi-Sensory Room

Passengers must arrange a visit to the Multi-Sensory Room. But the process isn’t too onerous.

Another Delta representative told me access can be arranged:

  • when Delta customers book reservations and make a special request
  • at check-in
  • by emailing Delta Customer Service

This page on Delta’s website says Red Coats may also assist passengers wishing to use a Multi-Sensory Room. (Red Coats are the customer service reps who are dressed in red uniforms.)

There is no charge to visit a Delta Multi-Sensory Room.

Final Approach

Delta Air Lines installed two Multi-Sensory Rooms: one in Atlanta and another at LaGuardia. The facilities are designed at helping comfort travelers with sensory sensitivities (i.e., those on the autism spectrum) or particularly anxious flyers. It should be fairly easy to arrange a visit.

Have you visited a Multi-Sensory Room? Was it helpful for your party? Please share your thoughts in the below Comments section!

 

Eye of the Flyer, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Eye of the Flyer and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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Chris Carley

Chris Carley

Chris Carley is the owner, editor, and lead writer of Eye of the Flyer (formerly known as Rene's Points).

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Comments 3

  1. Nina says:
    2 weeks ago

    I had no Idea Delta was so sensitive to ASD spectrum and other sensory and neurological issues. Boy I could have used a room like this for my youngest child 25 years ago when he had a meltdown !!!!!!!
    I think this is a TREMENDOUS step towards recognizing
    People who have particular needs. This should be in every airport and also
    autism organizations should be told about this fabulous accommodation! I will bet it was designed with input from a sensory integration occupationalist.
    Bravo Delta!

    Reply
  2. Liam says:
    2 weeks ago

    I visited this room today. I have Autism and this was a welcome retreat from the inconsiderate gum chewers/poppers in the terminal. I was taken to it after going through a horrific time trying to find somewhere quiet. This is not just for kids with autism, but also adults.

    That said, it seems that few people know the code to it.

    Reply
    • Chris Carley says:
      2 weeks ago

      Thanks for the report, Liam!

      Reply

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