The $550 annual fee posted to my Delta SkyMiles® Reserve Business American Express Card‘s most recent statement.
So, you know what that means: retention call time! And I was especially interested to hear what they would say after the huge Delta SkyMiles changes start taking effect next year.
Did I Plan to Keep the Card Anyway?
I fully planned to not cancel and keep the card open.
- The Sky Club visit rationing doesn’t kick in until February 1, 2025. I still have over a year to knock myself out visiting Sky Clubs.
- Plus, I’ll earn $2,500 MQD just for holding the card.
- We still find some value out of the Companion Certificate.
My Reasons for Cancelling the Card
I recommend writing down the exact reasons why you want to cancel a card — before you make the call to customer customer. Saying, “I want to cancel because A, B, C, D…” is more effective (and polite) than a general “Because it sucks!”
Here are my reasons:
Not Thrilled With Delta Changes
Yes, Delta updated the pretty massive overhaul of its SkyMiles program originally announced on September 13.
But I firmly believe the updates are damage control before Delta (gradually?) increases the Medallion Qualification Dollar (MQD) requirements to what they originally planned.
No More Status Boost and MQD Waiver
The bonus Medallion Qualification Miles (MQM) after spending increments of $30,000 and Delta Amex MQD Waiver were major benefits of holding the Reserve card.
Those are dead as of New Year’s Day 2024.
Card Membership Downgraded for Upgrades
Holding a Delta Reserve card currently puts Medallion members in the third spot for complimentary upgrades. That slides to fourth place next year.
Atrocious Points Earnings
The Delta Reserve Business Amex earns 3X on Delta purchases and 1X on all other eligible purchases.
Once I reach whatever my spending goals are for my business Reserve card, I put it away and spend on cards with better earnings such as the Ink Cash.
We covered this above.
The $550 annual fee isn’t insignificant — but it’s not difficult to earn back with the Companion Certificate and Sky Club access.
Here’s How the Call Went
I don’t know about you but whenever I call Amex, I consistently receive excellent and friendly service. This call continued the streak.
The Amex rep gave me the usual, Oh, we’re sorry to see you go! Why are you unhappy with your card?… when I told him I wanted to cancel the card.
I gave him the reasons listed above — and acknowledged the Sky Club changes don’t take effect until February 2025.
He understood all of them and said the Delta changes were “a shock” to people at Amex.
The rep used the Companion Certificate as a major selling point. I replied that yes, the Companion Certificate is great — when I can find eligible flights.
He asked if I still wanted to cancel the card — and he’d proceed with the cancellation process, starting with some verbiage he’d have to read.
I asked if there were any retention offers available that might persuade me to keep the card.
For the second year in a row, I was told there were not.
He asked if I wanted to continue the process.
But then something unexpected happened: I thought, yeah, you know what? Maybe I should.
The Companion Certificate is already in my SkyMiles account and won’t be clawed back. I already have Sky Club access with my Amex Platinum and Amex Business Platinum cards. I have a couple of Delta trips scheduled this year and would like a shot at upgrades — though they’re not crucial.
I told him I wanted a little more time to think about it.
The annual fee posted to my Delta SkyMiles® Reserve Business American Express Card and I made my yearly retention call. Unfortunately, Amex didn’t have anything juicy to offer me.
I almost canceled the card — and still might and just get it again next year.
I hope my bullet points are helpful to you if you plan to make a retention call.
If you already gave Amex a holler, did you receive a retention offer? If so, what was it? Please share in the Comments section below!
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