A mother is suing American Airlines after her unaccompanied minor 12- and 10-year-old sons spent the night a “jail-like” room after their connecting flight was canceled.
The New York Post reports the mother’s partner — who was due to meet the children in New York — received a call from American and was told the boys would be placed in a “nice room for unaccompanied minors where there were beds and their own bathroom.”
The child informed his mom “that they had not had anything to eat or drink since the night before, not even a pretzel or snacks that are usually given out by the airline,” according to the filing…
“The room was freezing, and the children spent the night on a sofa with the lights on. Apparently, the children had been placed in a lost children’s room,” it continues.
… a woman who is not employed by American Airlines, finally gave the children food and drinks before they boarded a flight to Syracuse, where they were picked up by [the partner], according to the suit.
[The mother] claims the airline failed to provide the children “with any blankets, pillows or accommodations for an overnight stay” and to advise her that they “would be confined to a fully lit room overnight without a bed, food or water.”
The room was described as “akin to a jail cell.”
But, hey, American apologized and refunded the $150 unaccompanied minor fee.
In other Airlines Maybe Being Bad News, a black passenger wonders if race played a factor when a Delta Air Lines flight attendant accused him of being drunk and removed him from a flight — before he was allowed back on. (via The Detroit News, subscription required.)
This is a bummer: a historic hangar designed for blimps went up in flames early this morning.
Some hospitality workers in Vegas may strike as soon as this Friday.
Delta’s Seattle station received some recognition this week: the worst-performing airline hub. (The clam chowder in the Sky Club is pretty great, tho.)
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