Each February 1 (for endless years now), Delta Air Lines has given me, as a published benefit on Delta.com for reaching Gold Medallion or higher, a number of free drink coupons that can be used on Delta and Delta Connection flights.
But there has been an issue this year.
As we posted about here, many of our readers who are Medallions have not received their yearly published perk. A very limited number did get “Have One on Us” (or “HOOU”) coupons and they had an unlikely expiration date of 2025 rather than 2024 as expected.
The problem with this failure in Delta IT is that many loyal Delta Air Lines elites have paid for drinks onboard when they could have had them “free” as a published benefit (see why this matters)!
“BAG TAGS & DRINK VOUCHERS
As a Gold Medallion Member, look forward to receiving bag tags to help show off your Status! Plus, you’ll find drink vouchers in the My Wallet section of the Fly Delta App upon earning Status.” – (bold mine)
Chris reached out to Delta Air Lines corporate folks about this issue several weeks ago. It is now almost halfway through 2023. Plenty of Medallions still don’t have their drink coupons. Follow-up messages have resulted in something like, “Haven’t heard anything about that and are still looking into it.”
Being a Diamond Medallion (at least for this year), I was disappointed not to get this published perk. Even with my limited Delta flying, I would have liked to have had a few HOOUs because rather than choosing Comfort+ seats, which are just like the rest of coach, I would rather pick an exit row seat with so much more legroom.
Like Chris, for example. He received his drink coupons and burned through a couple so he could review the canned espresso martini and bourbon cream (gee, what a guy). And he won’t stop talking about a specific row on a Delta 757 which happens to be in the Main Cabin.
After no response on this from Delta folks, I decided to use the Delta complaint link on Delta.com. After almost a month, I got a call from the airline. Here is what they, in summary, said:
The very nice rep opened with the fact they were responding to my inquiry about my missing (again, a published benefit) drink coupons and an apology I did not get them.
I then asked why, when every year for as long as I can remember, I did not get them this year.
I was told the reason “may” have been because I had so many expired ones in the past!
Wait. What? Really?
So, because I did not use them, I did not get the new ones as promised? Mmmkay. So, is this THE answer as to why Delta drink coupons are missing? Maybe. Was the rep guessing? Maybe. Was the rep disclosing something they weren’t supposed to? Maybe.
I then asked the question that really matters as I know a number of my friends who still are loyal Delta top elites who have paid out of pocket for drinks onboard this year – who should have had vouchers: what they should do?
I was told that Delta could not comment on individual circumstances but that they should, like me, reach out to Delta via the complaint link on Delta.com and they would “make it right.”
Well, that is saying something!
This also was really the right answer because, as mentioned over and over, compliance and published benefits matters and why if you either paid for drinks or did not get your HOOUs you should reach out to Delta and give them a chance to make this right.
Not just that, but you really should share this post with everyone you know who also is a Delta Medallion. They, too, should follow the advice Delta has given us! – René
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