Are Delta.com and the Fly Delta app drunk?
I’ve heard from a number of Delta Air Lines SkyMiles Medallion elite status members whose vouchers for complimentary alcoholic drinks onboard Delta and Delta Connection flights never showed up in their accounts for the 2023 Medallion year. They report neither the Fly Delta app nor Delta’s website display the coupons that Delta elite status holds normally receive
My Delta account shows eight coupons that don’t expire until January 31, 2025. (Who are we kidding? Those won’t survive though summer.) I thought I’d receive just four. A couple of family members who are Platinum are SOL (sadly outta liquor).
My wife is a Silver Medallion (Silvers aren’t entitled to drink coupons — thanks for the reminder, vbscript2!) But here’s the weird thing about my wife’s profile. Her profile on Delta.com says she has two drink coupons available.
But she doesn’t. When I tap the “Reedeem,” all she gets are the two complimentary Sky Club guest passes that come with her Delta SkyMiles® Reserve American Express Card.
I’m assume this a Delta IT glitch — and hopefully not Delta being cheap.
So, I’m curious to hear from you. If you currently hold Delta Medallion status holder, please check either your Fly Delta app or Delta.com. Tap the “Vouchers” section in your account and see if you received your drink coupons for this year.
Then, come back here and head to. the below Comments section, Please tell us whether or not Delta gave you your Medallion drink tickets or passed you over. (And if you feel comfortable enough to share your status level, go for it.)
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DM and I’m showing 4 good through 01/31/25.
I am platinum and have no drink tickets for this year. How do I get them?
Call the Medallion line and report the problem. They might be able to help.
We also hope to have an official answer from Delta.
No 2023 drink vouchers .
Silver doesn’t get them, do they? If they do, that’s relatively new (within the last 2 years.) As far as I know, only Gold and up are supposed to get them.
As PM, though, I currently have 8 in my account. Which means I’ll probably be giving away 8 of them sometime between now and Jan 2025.
Thanks for the reminder. Updating the post.
I’ll help with any extras you want to get rid of! lol
Diamond Medallion and none showing. But with the instant Comfort upgrade I never used them anyway.
Thanks for mentioning this Chris! I don’t see any drink vouchers in my #KeepDescending app. ‘Diamonds in the back!’
I only show two SkyClub vouchers.
Love the ‘Delta difference’. Nice consistently poor treatment for a DM in all the full years of the level’s existence and ~2.25MM. Will likely follow Rene away from DL as I exhaust my devaluing SkyPesos.
There isn’t even a tab for vouchers on my Million Miler Platinum account. Thank you Chris for your timely article!
I’m Diamond and just checked. I have four showing up in both the website and app. Is that the correct number?
nope, no vouchers (does Gold get any?)
but I vaguely remember having unexpired vouchers earlier in 2023.
Golds should receive them. Delta says so.
so how can I get them back?
Rick! What is your name and where are you from?! 🙂
Give Delta a call and see what they say. We have a message into corporate to see what the deal is.
Norris Krueger (Rick = nickname), Boise ID 🙂
Call medallion line?
Yeah, give them a call
Delta IT is awful and they don’t care! I have six ecredits which don’t show in my wallet on the app or website but are visible to Delta. No drink vouchers either … get responses that IT is ‘away’ of the problem lol
Guess being aware and actually fixing something are two different things
What was the last iOS app update – an improved My Trips section … which had no change from the previous.
The onboard experience is great but IT is failing Delta
GM here and no drink vouchers.
Platinum and I have 4.
Hi. Platinum here.
I show 4 drink vouchers, good until 1-31-25, but only 2 Sky Passes, set to expire 8-6-23.
The app is definitely messed up, though. It keeps signing me out (although for the past 3 or more years it remembered me and kept me signed in), and it often cannot show my Sky Medallion status or my trips in “My Trips” even once I AM signed in (I’m forced to go to Delta.com instead. Same for flight status.
Yesterday I was flying rt JFK to DCA to LGA. Both flights were delayed, but I only received one late notification for each flight. As the planes were more delayed, I received no notice. I had to go to the gate agent desk to find out each new status.
Even today, the notices in my email and phone still show the earlier delays for each flight, but were never brought up to date.
I CAN say that every live Delta person I spoke to, both in person and on the phone, were extremely helpful, cordial, and warm. Aside from the stupid tech issues, the customer service was outstanding!
Yes, in February I happen to be in the Main Cabin and in need of an adult beverage. When I pulled up the app to grab a drink coupon, it was then that I noticed they were missing. I actually messaged Delta right then and there while in the air and informed the Delta representative of the situation. She looked into it and acknowledged that that was weird. She then said she made the request to have them applied, but that I should I allow a few days for them to arrive. Unfortunately that wasn’t going to help me on that flight. A week later they still weren’t showing on my account, so I messaged them again. I finally now have my drink coupons.
And Delta got your $10 or $12 for the drink, right?
Not a chance. I always carry a few nips in my carry-on for just such emergencies 😉
I have 4… Platinum Medallion and reserve…
Platinum and 2M have no vouchers.
Platinum Million Miler and NO drink coupons. Called Platinum desk and ATL representative said Platinum Medallions no longer receive drink coupons, only Diamond Medallions and 360’s. What is correct?
PM and I have 8 valid thru 01-25. Wife is GM and has 4 valid thru 01-25.
I’m Diamond and have none!
So I called the Diamond line and talked to representative who definitely didn’t understand their job!!
Put me on hold x 15 min–to come back and told me they had expired b/c I didn’t use them in a year. I told her I understood but where were my New ones. She then told me I had to chose them as a benefit. I told her she was wrong and asked for someone in Delta Customer Service. Back on hold. Came back and told me I’d receive 4 when I reached 1 Million miles (which i did a few years ago)–I asked to speak to someone else and told her I wasn’t talking about Million Miler, I was talking about Diamond. Back on hold–30 minutes later–She said she put 4 in my account. She said that was the right amount. think Delta needs to do a little training!!
Another idiot with no training.
Website still states 4 Drink Vouchers for Gold, Platinum and Diamond.
I have 4 good thru 2025. I’m Diamond.
Diamond with 4.5M miles and only 4 vouchers
I am platinum and have 4 drink vouchers.
I got 4 as gold. I’m 20 lol
PM and had 8 (used 2 last week I)
I’m DM. No drink vouchers. Just 2 SkyClub guest passes. So, what the best way to fix this – call the “Diamond line” or write a comment/complaint on delta.com?
2.4 Million Miler Platinum and zero drink coupons. Same for my Platinum wife; zero
Also Diamond and I have none.
I had to pay to try the terrible espresso martini!!
None for me DM
Almost a two million miler and now a platinum. No drink coupons in my vouchers! Kinda ridiculous
I am a DM/MM++ and no coupons on website or on my app yet???And I am in main cabin for 2 flights soon…
DM/MM and no drink coupons. Thought it was just me!
Great post Chris ! Like many others, no drink vouchers for me this year, only 2 SkyClub passes. Diamond, 1.75MM, Reserve Card
I am gold and have 8. I did not use mine last year.
This is a great reminder to check. pm here, and also no vouchers!
I’m Platinum and I received 4 drink coupons.
DM for 2023 and PM so far for 2024. I have 0 drink coupons to date.
Diamond / 2MM….and no drink vouchers!
Yes my vouchers are missing. Was embarrassing when I ordered a drink and try to use the voucher and there werent any in the app! Cost me five bucks lol
Platinum and no drink vouchers. Wife is Platinum and received hers. Wrote customer service and they supposedly forwarded to another department last month . Still no vouchers.
Discovered I had not received them. It took one long chat with a Res agent on a Saturday night. Needed to be followed up with a 30 min phone call as SkyMiles Desk never contacted me (as promised). I’m PM and already requalified for 2024. They deposited the drink coupons exp 1/25
Don’t quite understand what is going on with Delta. They are certainly off their game post pandemic.
DM and I’m showing 4 good through 01/31/25.
PM, 8 vouchers.
I was Diamond, now I’m Platinum – drink coupons are gone.
Found you via Google News feed and will now sign up !
No vouchers in my account, until after I messaged Delta and they then added them 😀
I’m Platinum. There’s nothing there. Same with my partner. Sent a note. Haven’t heard and flying on Thursday boo.
Same, I had a ton of them , all gone!
How about luggage tags? My first Qual for delta and no luggage tags.
Platinum member here and only four in my account good thru 1/31/25. Oddly enough last year I had 16 drink vouchers and was also Platinum. Couldn’t give enough away so most expired in January this year.
I am PM and have Delta Reserve AmEx. Have 8 drink vouchers which only showed up a few weeks ago.
I have NO SkyClub Guest passes. I called Delta in February and was told that the guest passes were visible to Delta but they don’t show up in my app or on website. Was told to wait and they would appear. They still haven’t shown up.
PM/MM No drink vouchers this year
I messaged Delta a few weeks ago, they said they’d fix it in a few days but they never did
Glad to hear it’s not just me with this problem. Hope this gets fixed
PM and Zero Drink Vouchers
DM + MM and ZERO vouchers. I was on the plane and just noticed this when the flight attendant was a few rows away. He was able to find them on his handheld device even though I could not see any. I messaged Delta customer care – apparently they won’t deposit them until 2 weeks after you select one choice benefit. I had waited to select mine.
I’m going crazy with this decline in service quality and communication from Delta in just the past 6 months. It’s just one thing after the other. I’m on the phone for hours with them every couple weeks it seems! It’s never been this bad in the 15+ years I’ve had flying with them.
“…apparently they won’t deposit them until 2 weeks after you select one choice benefit.”
WHAT? Drink tickets have nothing to do with Choice Benefits! Good grief, Delta! (At least the flight attendant was able to see them on the handheld device.)
Thanks. I just selected RUCs last week, so I will keep an eye out for the drink vouchers. I have none yet.
I reached gold in march And platinum in april, and did not receive drink tickets yet.
I just contacted the diamond line and was told there’s been a policy change with issuing drink tickets. Rather than issue them at time of earning like the website indicates they will be issued next year in January. They said that was why they extended the expiration date on the last batch..
That’s so bizarre. Thanks for the data point, Deborah!
Diamond and Million Miler, all gone and no new ones. Inquired with an agent in the Sky Club in MSP and got a very uncharacteristic short and curt reply, “You must have used them.” Informed her I hadn’t used any, and had never received the new ones for 2023 Diamond status, and was told she couldn’t help me with that. First time I needed one in over a year was today, and don’t have one…guess I’ll just have to nap this leg.
@Howard – Here is the fix: https://eyeoftheflyer.com/2023/05/17/the-solution-for-your-missing-delta-air-lines-medallion-free-annual-drink-coupons/