My next task: make a retention call for my The Business Platinum Card® from American Express. Last year, I received a $100 statement credit. Would AmEx give me a statement credit, spending challenge, or nothing at all?
Reasons for Keeping the Card
I enjoy Amex Business Platinum Card for the most part. The 35% rebate on eligible airfare purchases paid with Membership Rewards points (up to 1,000,000 points back each year; terms apply) is the main reason I hold the card.
Plus, I always use my $200 semi-annual Dell credit (enrollment required).
And I like the $10/month US wireless credit (enrollment required) to help offset some of my cell phone bills.
But I also had what I thought were some compelling reasons to cancel the card.
Reasons for Canceling the Amex Business Platinum Card
Before making the call, I scribbled out my grievances against the card.
The card’s annual fee is annual_fees. I pay several thousand dollars a year in AmEx annual fees (though I find ways to earn them back).
A bunch of The Business Platinum Card® from American Express benefits overlap with several of my other cards:
- Earn up to $200 statement credit for incidental purchases made with an eligible airline you select (enrollment required)
- Available with The Platinum Card® from American Express
- Delta Sky Club access
- Centurion lounge access
- Priority Pass access:
- Marriott Gold and Hilton Gold Status (enrollment required)
- Also available with The Platinum Card® from American Express
- Global Entry or TSA PreCheck Application Fee Credit (enrollment required)
- Earn up to $189 CLEAR® Plus Membership Statement Credit (enrollment required): The Platinum Card® from American Express
So keep the card when I access those benefits with others in my credit card arsenal? That was another argument.
Dell Statement Credit
Wait, what?! you may say. He’s talking about why the Dell statement credit is a reason to cancel a few minutes after he gushed about it?
Hear me out.
Since my photo editing jobs picked up, I needed to add and replace some supples in my kit. I’m talking essentials like card readers, ethernet hubs, various cables and cords, a mouse pad, a mouse, and stuff like that I hadn’t used since March 2020. That’s where my Dell statement credit went.
But Dell got rid of a few big-ticket items, such as televisions. I need to replace the one in my office. And other products (monitors, etc.) are cheaper on Amazon.
So that was another point to bring up.
Adobe Statement Credit
The Business Platinum Card® from American Express members can earn up to $150 in statement credits each year on annual prepaid plans for eligible Adobe Creative Cloud for teams and Acrobat Pro DC with e-sign for teams purchases made with the card. (Enrollment required, terms apply.)
I subscribe to PhotoShop and LightRoom for my photo editing work. That’s $9.99 each month.
The going rate for a Creative Cloud for teams annual plan is $958.88.
Yeah, the Adobe statement credit is useless for me.
Indeed Statement Credit
Cardmembers can earn up to $360 in statement credits each year for select purchases made with Indeed. (Enrollment required, terms apply.)
Do I use this feature?
Indeed, I don’t. (Oof, that was a stretch. Sorry.)
The Call Chat
For this retention communication, I decided to try AmEx’s chat feature.
The rep predictably copied and pasted the card’s 2022 enhancements.
Then the rep gauged my interest in any possible retention offers.
I can get more value from 35,000 American Express® Membership Rewards® than I can $350. So, I opted for the Membership Rewards and am hacking away at the $5,000 minimum spending requirement.
It was time to renew my Amex Business Platinum Card.
Even though I planned to keep the card, I decided to see if AmEx wanted to give me any reason to put more spending on the card or put my purchases on other products. I’m fairly pleased with the retention offer. Have you gotten a retention offer for the AmEx Business Platinum Card?
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