I’m admittedly a little late to the party on this news. But Delta Air Lines now allows Medallion status holders to manually redeem their Choice Benefits Upgrade Certificates online!
Many of us longed for this feature. (Whenever Delta sent me surveys about my “Delta experience,” I always wrote “allow to apply Upgrade Certificates ourselves” in the “What can we do better?” sections.)
In the past, our only option was to call the Medallion hotline and ask a phone rep to apply the certificates. That process could take anywhere from a few minutes to an hour, depending on hold times and the rep’s knowledge.
But that’s a thing of the past.
EotF reader Larry kindly sent me this screenshot of a reservation during which he applied Upgrade Certificates. (I’m out of Upgrade Certificates, so I couldn’t do it myself. Thanks, Larry!)
Have you used this feature yet? What’s been your experience?
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