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#KeepClimbing: Delta Reimburses Select Out-of-Pocket Expenses for Certain Disrupted Trips!

Chris Carley by Chris Carley
December 28, 2022
in Airlines
3
A Delta Air Lines 757, tail number N545US, is seen at Los Angeles International Airport (LAX) in California.

(©Chris Carley for EyeOfTheFlyer.com)

Eye of the Flyer, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Eye of the Flyer and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.


You may be eligible for out-of-pocket expense reimbursements if your Delta Air Lines trip is disrupted. (Wow, that sounded like a sales pitch on some law firm commercial, didn’t it?

TPG’s Zach Griff posted these two tweets:

Hey @SouthwestAir, you should probably take note…

— Zach Griff (@_ZachGriff) December 27, 2022

(That dig at Southwest, tho! 😉 )

Mr. Griff points out that “a refund isn’t compensation.” This sounds like SkyMiles or vouchers (which I’m guessing are the compensation) are above and beyond any applicable refunds. (If your Delta travel was disrupted and you received this message, would you please let us know how everything ended up?)

But here’s something worth noting: the screenshot includes the sentence, “Costs may be reimbursable under Section 12 of Delta’s Customer Commitment.”

I visited Section 12 of Delta’s Customer Commitment. Here’s what it says:

  • When a delay, misconnect, or cancellation is within Delta’s control, we will:
    • Provide complimentary hotel accommodations at Delta-contracted facilities, based on availability, as well as complimentary ground transportation to and from the hotel, if you are inconvenienced overnight while away from your home or destination. If a Delta-contracted hotel accommodation is unavailable and you book your own accommodations while inconvenienced overnight away from your home or destination, Delta will reimburse reasonable costs for your hotel room and ground transportation to and from the hotel. If accommodations are unavailable, we will compensate you with a credit commensurate in value with the Delta-contracted hotel rate.
    • Provide a meal or meal vouchers, if a cancellation or delay results in waiting 3 or more hours beyond the scheduled departure time.

(No, the feds don’t require airlines to provide these reimbursements.)

I think the “(w)hen a delay, misconnect, or cancellation is within Delta’s control” part is something to keep in mind.

In other words, a problem must be Delta’s fault for your out-of-pocket purchases to be reimbursed. Weather, for example, can’t be controlled by Delta. (For what it’s worth, here’s “Rule 20” in Delta’s Contract of Carriage. That covers such issues.)

Now, you have to hope Delta considers your disruption their problem. One of my family members missed a connection; one Delta rep admitted the problem was a staffing issue and Delta’s fault. A different rep said it was due to weather. Too bad, so sad. Pound sand.

So, keep an eye on those inboxes.

(A Delta spokesperson told me, “Emails, texts, and the Fly Delta App are some of the ways Delta communicates with and updates customers. The App is also a good way for customers to make any changes (quickly, if needed) to their travel plans.”)

As a backup, it’s a good idea to have travel insurance (I have an annual plan through Allianz) and/or pay for your trip with a credit card that features good coverage (such as the Chase Sapphire Reserve® or Chase Sapphire Preferred® Card.)

 

 

 

Eye of the Flyer, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Eye of the Flyer and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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Tags: Delta Air LinesKeep Climbing
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Chris Carley

Chris Carley

Chris Carley is the owner, editor, and lead writer of Eye of the Flyer (formerly known as Rene's Points).

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A Delta Air Lines Airbus A330-300 with the registration N808NW takes off from Amsterdam Airport (AMS) in the Netherlands on April 21, 2015. Delta is one out of the three major American legacy carriers with its headquarters in Atlanta.

$10,000 Delta Bumps, a Fox News Host Gets Mad, Commenter Insults, and More: Our Top 10 Most Read Posts of 2022

Comments 3

  1. Rob M says:
    1 month ago

    I had a flight delayed 13 hours a few months back and Delta offered hotels which I declined as they were lower quality than I wanted. Booked my own hotel, grabbed dinner and a Lyft. Replied to Delta’s email about the delay with my receipts and they direct deposited what they considered reasonable (about 90% of my actual costs). All told it was easy and pretty reasonable.

    Reply
  2. Frankie says:
    1 month ago

    Delta wowed me. Flight cancelled Xmas day. Rebooked same day to a sister airport. DL sent me an unsolicited apology email with $150 flight credit plus full reimbursement of expenses. ACH of full reimbursement showed up in my bank account 3 days later. Amazing.

    Reply
  3. Phillip says:
    1 month ago

    We were delayed supposedly by weather Dec 27 BOS to ATL. Missed our connection (last for that day). Delta put us up for the night, gave us a $60 meal voucher and rebooked us on the first flight the next morning. All by text/email. Very slick. I am a Diamond so maybe that made a difference.

    Reply

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