We’ve seen and heard reports that Delta’s Job Well Done Certificate program has officially been discontinued.
But according to a Delta Air Lines corporate representative that I contacted, that’s not the case. The rep said the update issued about a year ago is still in effect.
We know that recognizing Delta employees who go above and beyond is important to you, and we are grateful for your thoughtfulness. While we have paused the inclusion of Job Well Done certificates in Diamond and Platinum Medallion Welcome Kits, your positive feedback still means everything to our employees. Please share your stories about employees who have made your journey great at MedallionThanks@delta.com.
And existing Job Well Done certificates don’t expire, so please continue to give them to exceptional employees you encounter along your travel.
— From “Update to ‘Job Well Done’ Recognition Program,” Delta.com, August 21, 2020. (Bold mine.)
Delta has resumed cabin service on its flights. Flight attendants are again handing items directly to passengers. So the issue of paper JWD certificates being passed between people shouldn’t really be an issue anymore.
But if that’s the big problem, I wish Delta would figure out a way to incorporate JWD certificates into the Fly Delta app — especially because the world is so QR-code crazy these days.
Employees who receive Job Well Done certificates can redeem them for gift cards or Delta-related items. So perhaps it’s a cost-cutting measure on Delta’s part?
The rumors of the Job Well Done program’s demise have been greatly somewhat understandably exaggerated. I’m glad to hear it’s still going.
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