This is the year for so many changes to the Delta elite program. I have been told, unofficially that is, that by September the new outstanding +1 elite upgrade order will be in effect (when on the same PNR or reservation). We also are rightfully skittish about anything when it comes to upgrades and there are so many factors that now play into the upgrade order:
But with more and more rules this can lead to more and more chances for “Shena” to come for a visit. No one likes it when “she” visits us during our travels.
Adding a second layer of C+ “upgrades” (really SideGrades) also adds another layer of dread that can impact us (but should not). That is, if you do choose or do not choose or get or don’t get a C+ or Comfort+ upgrade should have no impact at all on your shot to get a real first class upgrade (as long as you have requested it correctly, that is).
The gate agent can and will have a big impact on all of the above. Yes, they should follow what the technology tells them to but we know they can override it and we know that #TeamBoardLast can still impact if we get the upgrade or not, that is, an agent does not “have to” come on board and upgrade who “was” number one on the list before boarding began, but can do this if they want to and have the time.
All of this overview is finally getting to the point of today’s post and the amazing thing a Detroit GA or gate agent announced while I was waiting for my flight a few gates over. She said something to the effect that:
“The person who was number one on the upgrade list should please wait to board”.
I was, impressively, shocked. She was, in effect, asking a loyal elite flyer to play along with TeamBoardLast! Talk about #KeepClimbing worthy customer service. I still cannot stop thinking about how great this was. Strive For Five worthy to be sure!
Now some guessing. To me the agent could see that likely someone who was checked in was not going to make the flight so the person who was number one with no seats “open” would likely get this upgrade. Rather than having to go on-board to “pull them up” from coach why not make them wait at the desk. Also, I would not expect the agent to then force this elite to check their bag since they were the one who told the elite to wait to board.
If this kind of pattern could become the standard for Delta I would love it. It would eliminate what I have seen over and over during the past month of flying, that is, Delta flight attendants, in full dress uniform, in 1st class seats that did NOT go to medallions as they had boarded and officially given up their shot at an upgrade.
So you tell me. Are you impressed. Would you like this one agent’s great customer service to become the new norm at Delta? – Rene
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