The premium airline strikes again?
A family on paid Delta One tickets was reportedly downgraded to coach at the last minute. And there’s a lesson some flyers can learn from this.
Redditor Veelangs posted:
I scrolled down the thread and learned the family was involuntarily downgraded because of an apparent last-minute aircraft change. (This certainly isn’t the first time we’ve heard of such an incident — that apparently happens with some frequency?)
Veelangs noted down-thread, “Their original seats were 5b/5c/6b/6c. The complaint department just called me and told me that there was a computer glitch of some sort and the seats got reassigned.”
Veelangs wrote that they received the fare differences (“Roughly 2300$” per ticket) plus 200,000 SkyPennies. We don’t know if that’s 200k per traveler (which it should be!), the group as a whole, or just to Veelangs.
Before we go any further: we don’t know the departure and arrival cities (and/or countries — which could be important, i.e., EU261 compensation), etc.
The below exchange between Veelangs and esbforever brings us to today’s issue at hand.
esbforever: They gave you the fare difference for the prices when you booked? Or today?
Veelangs: It’s supposed to be the day of booking so we’ll see how accurate that is
esbforever: But how could you be expected to know? You basically have to take it on faith, and they’ve already told you their system is subject to “random glitches”. Nobody writes down the economy price on the day they book. The whole downgrading process is a disaster.
Veelangs: Absolutely. Everyone in the sub sees the flaw here it’s extremely frustrating
So, let’s put ourselves in this situation. We’re basically accepting the airline’s word as to how much a coach seat cost on the day we purchased a premium seat.
Especially Delta IT — which never has any problems, right?
So, what are we to do?
Document the Fare Difference
This is one of those things that may or may not be worth your time. But it certainly might be if you’re dropping big bucks on premium tickets. (Using Delta as our example: Delta One, First Class, or Premium Select ticket purchases. I guess Comfort+, if that’s how you roll.)
Find the one-way fares for flights on your itinerary. Take screenshots of each and store them somewhere you can find them later. (Hopefully, you won’t have to find them later!)
Fate forbid that you’re downgraded to coach, you’ll have an accurate figure as to how much the fare difference really was on the day you booked.
I’m not calling Delta a lying bunch of liars. (But you’ll forgive me if I’m a little paranoid on behalf of our blog’s great readers and my family.) The fare difference certainly could’ve been $2300 in Veelangs’ situation.
But if it were significantly more, I’d certainly want to know — and prove it.
What do you think about this situation?
Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.