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[Updated with Comment from Delta] Some Delta Platinums Have Been Charged 125,000 MQM Instead of 75,000 MQM

Chris Carley by Chris Carley
January 6, 2023
in Travel Loyalty Programs
78
Delta SkyMiles Medallion status bag (brag) tags.
Eye of the Flyer, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Eye of the Flyer and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.


A reader sent us an email early this morning telling us he achieved Delta Platinum Medallion status for 2023. But he said Delta subtracted 125,000 MQM from his SkyMiles account instead of 75,000 MQM. We decided it was likely a Delta glitch. Hopefully a one-off.

Now we’re receiving unsolicited reports from people in Delta-related social media groups saying they, too, qualified for Platinum Medallion status — and Delta knocked 125,000 MQM out of their rollover MQM.

I called a couple of other Platinum Medallions. They haven’t even received their rollover Delta MQM.

So, is this a Delta IT glitch? Or were the pandemic MQM rollovers valid for only a certain time? (That would be a real pity if that were the case.)

Something tells me it’s the former. Remember that Delta hiked the MQD qualification numbers for three Medallion levels, effective on January 1. Did some wires (or coding) get crossed?

UPDATED: A Delta spokesperson provided us with this comment:

We did see minimal issues with isolated Diamond Medallion and Platinum Medallion account rollovers, but affected accounts have been addressed. Medallion Qualifying Miles (MQM) earned above and beyond Status tier are currently rolling over and will be complete in the first several weeks of this month. For any questions, please reach out to your designated Medallion phone line.

(FWIW, this is a big reason we suggest people take screenshots of their loyalty program balances at year’s end.)

Keep in mind that Delta advises SkyMiles members that is has until January 31 to complete the roll over process. It usually happens much sooner than that, though.

In the meantime, what’s your rollover MQM situation? Have you encountered similar glitches? Please share with us in the below Comments section.

 

 

Eye of the Flyer, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Eye of the Flyer and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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Tags: Delta Air LinesDelta Air Lines Sky Miles
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Chris Carley

Chris Carley

Chris Carley is the owner, editor, and lead writer of Eye of the Flyer (formerly known as Rene's Points).

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Comments 78

  1. Ed says:
    4 weeks ago

    I first experienced this same glitch, but this evening, I see that this has been corrected.

    Reply
    • Chris Carley says:
      4 weeks ago

      Glad to hear it!

      Reply
  2. Matt says:
    4 weeks ago

    Qualified for Diamond. Ended 2022 with 325k MQM. Now 200k MQM. Took a few days but all is good.

    Reply
    • Betsy Bach says:
      4 weeks ago

      Just achieved Platinum and my MQM’s have yet to be posted. Thanks.

      Reply
  3. Wayne says:
    4 weeks ago

    I was one of them. Fine with me, provided Delta bumps me up to Diamond. Ha. Ha. I hope everyone saved a screen shot of their Sky Miles account on December 31, 2022 before everything got wiped clean

    Reply
    • Joaquin Bravo says:
      3 weeks ago

      Nothing got wiped out clean. You can check your previous year status…

      Reply
      • Kimberlynn Williams says:
        2 weeks ago

        I achieved platinum status last year for the first time. How do I go back to look at Decembers MQM’s to see if I’m experiencing this glitch?

        Reply
        • Chris Carley says:
          2 weeks ago

          Go to your SkyMiles activity and see how many miles Delta rolled over.

          Reply
          • Kimberlynn Williams says:
            2 weeks ago

            It says 0 rolled over

          • Chris Carley says:
            2 weeks ago

            Tap it. I should open up and show you.

  4. Shane Marcheson says:
    4 weeks ago

    Hmm looking now – 124,400 MQMs to 0 – platinum for 2023 (didn’t come close enough on spend to make the 600 worth chasing.) so I’m really curious here!

    Reply
  5. Justin says:
    4 weeks ago

    Platinum here. Rollovers haven’t even arrived yet.

    Reply
    • Michael P Pare says:
      4 weeks ago

      Platinum here and thankfully only 75k came off my MQM.

      I just happened to be checking my account moments before I discovered this article. Sharing with my platinum friends.

      Reply
  6. Dave Walker says:
    4 weeks ago

    Problem is not limited to what you describe. I made Silver back in March (rolled over about 22,500 from 2021), and I had about 37,000 MQM on December 31, 2022. Instead of just deducting 25,000 leaving me with 12,000 MQM to start the new year, they zeroed out my MQM balance completely. It now shows zero MQM.

    Reply
    • Mike says:
      4 weeks ago

      Hit platinum last year and my balance was totally zeroed out too. Rollovers just showed back up today.

      Reply
    • Brandon Wexler says:
      4 weeks ago

      The same happened to me

      Reply
  7. JoeG says:
    4 weeks ago

    No rollover, should have 125k rollover MQMs

    Reply
  8. Marie says:
    4 weeks ago

    I was already Platinum, but again reached Platinum in August of 2022. I had 134,255/125,000 when 2022 ended. Now my account is showing 0/25,000. Thankfully, I am still Platinum, but I thought 9,255 MQMs were supposed to roll over. (so far they didn’t) Any advice? I did take a screen shot on December 26th, just in case.

    Reply
    • Bridge says:
      4 weeks ago

      Isn’t Platinum 75,000 MQM’s? Shouldn’t you have approximately 34k MQM’s?

      Reply
    • Linda says:
      4 weeks ago

      I had 154,871 MQM on 12/31/22; only qualified for platinum for 2023 so they should’ve taken 75,000 MQM‘s. They wiped out every MQM and I now have a zero balance.

      Reply
    • Aga says:
      4 weeks ago

      Platinum is 75K. On their website it does say it can take up until end of January for roll over MQMs to reappear.

      Reply
  9. Bridge says:
    4 weeks ago

    Platinum Medallion for +14 years and upon checking, I , too, had 125,000 miles deducted. Another data point, although, previously, when I would charge on an AMEX Delta Co-Brand credit card(s), I would see the “MQD” bar(& $) indicate that spend before the end of the billing cycle, sometimes within 24 hours. I had charged $16,000+ on January 1st and the “MQD” bar hasn’t moved as well, indicating zero. I had to call AMEX as well to get my 10,000 bonus “MQM’s for last spend >$30k on the Reserve card.

    Reply
  10. Barry Graham says:
    4 weeks ago

    I made Diamond and had 125K deducted as expected. The remaining ones showed up on the 2nd or 3rd of January.

    Reply
  11. Steven says:
    4 weeks ago

    Curious how long it takes to iron out. Was Diamond now Plat for 2023

    300k rollover mqm now I have 0

    Reply
    • Chris Carley says:
      4 weeks ago

      Wow.

      Reply
  12. Wayne says:
    4 weeks ago

    Delta just corrected my account

    Reply
    • Wayne says:
      4 weeks ago

      They returned 50K MQMs deducted in error as I officially only made it to Platinum for 2023

      Reply
  13. Berk says:
    4 weeks ago

    I had 72, 576 roll over which is correct. I only made Diamond last year and this year because of the pandemic roll over. All is good with me. Generally only ever make Platinum due to only flying East of the Mississippi most of the time.

    Reply
  14. Sam says:
    4 weeks ago

    I spent over $250,000 on Amex Delta Reserve cards and still showing Platinum for 2023. Not sure how to resolve that. Initially they took 125,000 MQMs but returned 50,000. I should be Diamond based on the spend

    Reply
  15. Steve W says:
    4 weeks ago

    I had 159K at year end and made Platinum with CC spend but no rollover at all! MQMs went to 0. I hope it’s a glitch and not a new policy. I can understand them not rolling over MQMs that have already been rolled over but it seems that they should at least rollover MQMs from my 2022 flights.

    Reply
  16. Diego says:
    4 weeks ago

    Im still sitting pretty platinum but no rollovers posted yet

    Reply
  17. Marie says:
    4 weeks ago

    @Bridget
    Thank you. I believe you’re correct. Since I’m Platinum they should be subtracting only 75,000 MQMs, leaving me with 59,255 to start 2023.

    @anyone
    Should I contact Delta or wait longer to see if they correct it themselves?

    Reply
  18. Gordon Goyette says:
    4 weeks ago

    I too haven’t received my roll over MQMs. I had nearly 13,000 that should have.

    Reply
  19. jediwho says:
    4 weeks ago

    125K for Platinum. I will wait for a few days and then call them if it’s not corrected.

    Reply
  20. bmays says:
    4 weeks ago

    You guys realize that this happens every year and it works itself out without us having to do anything. Right? This isn’t news, it’s just part of their process. Stop wasting time and ruffling feathers just to generate a useless article.

    Reply
    • Chris Carley says:
      4 weeks ago

      I’ve never heard of Delta erroneously docking so many people 50k MQM.

      And if you’re such a Delta apologist (or employee), tell them to get their stuff fixed if it happens every year.

      Reply
    • Kevan says:
      3 weeks ago

      You could’ve stopped at the headline since it’s a waste I’d time?

      Reply
      • Chris Carley says:
        3 weeks ago

        If it’s “a waste I’d time,” why even bother reading or trolling?

        Reply
  21. William says:
    4 weeks ago

    No rollover whatsoever and should have had substantial rollover. Haven’t contacted them yet. Delta stranded me in Atlanta tonight.

    Reply
  22. Ray Blangero says:
    4 weeks ago

    I’ll wait, as well, and hopefully things shake out. Made Gold and 5k miles shy of Platinum. Right now my account says I’m Gold but I’m working towards Silver on miles and $?

    Reply
  23. John says:
    4 weeks ago

    They only took 75,000 from me for my Plat status so it all worked correctly

    Reply
  24. Omar says:
    4 weeks ago

    This happens every year. It takes a few days for the system to do the rollover. There’s nothing to see here.

    Reply
    • Chris Carley says:
      4 weeks ago

      Delta erroneously deducts an extra 50k MQM from people’s accounts every year?

      Reply
  25. Mike F says:
    4 weeks ago

    My platinum rollover is correct.

    Reply
  26. Jeff Grantham says:
    4 weeks ago

    Patience is a virtue. Glitches and account updates from credit cards and partners are likely why status resets January 31 not on the calendar year.
    For data points, I’m a Diamond and my lines only reference the earnings from trips this week, no rollover numbers yet.

    Reply
  27. Barbara L Wiren says:
    4 weeks ago

    Mine was corrected this morning. First time I haven’t been Diamond since they created diamond. Bummer.

    Reply
  28. Harry says:
    4 weeks ago

    FYI
    Saw the post this morning about some platinums being charged 125K miles and checked my account. My roll over MQM’s just posted and I was only charged the correct 75K miles.

    Reply
  29. Christopher Karo says:
    4 weeks ago

    It’s being updated. I qualified for Platinum but had 143K MQMs (couldn’t hit the spend limit for Diamond). Last night I was showing zero, this morning I’m showing 73K. I say just be patient.

    Reply
  30. Marie says:
    4 weeks ago

    Thank you everyone for sharing your experiences with the rollover MQMs.

    I, too, just checked my account (again) this morning, and finally Delta DID correctly update it. I now have the proper 59,255 MQMs back in my account!

    Reply
  31. khatl says:
    4 weeks ago

    Do mqm roll over multiple years if not used? I had 98k mqm, but only got silver for 2023. Yet all my mqm were wiped out. Reading the terms for rollover mqm, it is not clear that “unused” mqm roll over each year. I’d also note that Delta states that mqm rollovers will be shown in accounts by Jan 31 each year. So may be short term thing.

    Reply
    • Chris Carley says:
      4 weeks ago

      As long as you meet at least Silver status, yes.

      Reply
  32. Adam says:
    4 weeks ago

    Yesterday rollover balance was 80k which was corrected overnight to 130k rollover MQMs.

    It’s a shame… I’d rather they have given me diamond as I too have had it for over a decade and am going through withdrawals.

    Reply
  33. Morgan Rita says:
    4 weeks ago

    I am gold and 50,000 MQM’s came off

    Reply
  34. Daniel says:
    4 weeks ago

    Earned Silver in 2022. Should have 20k+ MQM rolllover but still showing 0 MQMs rolled over. Followed the suggestion of screenshooting status on 12/31.

    Will deal with this if its not resolved in a few days.

    Reply
  35. Sheri Almond says:
    4 weeks ago

    I am Gold and all of my MQDs, gone!

    Reply
  36. Dr. Esther Langston says:
    4 weeks ago

    I was charged 125,000 for Platimun. No correction yet.

    Reply
  37. Garry Livshits says:
    4 weeks ago

    I still haven’t gotten my MQM rollover…. Not sure why

    Reply
  38. George Peden says:
    4 weeks ago

    I was charged the 125,000 for platinum, chatted with an agent and they said it would be corrected by Feb. I noticed today it is fixed!

    Reply
  39. Shobhit Jain says:
    4 weeks ago

    Same here on Silver status. Went to 0, no rollover MQMs on Jan 1st. When I asked a Delta rep through chat, I was told, rollover MQMs will show up by end of the month.

    Reply
  40. Joseph says:
    4 weeks ago

    I am Diamond for 2023. Had mine 177k rollover accurately but its showing 0 earned for 2024. Shouldn’t have the rollover start qulifieng for 2024?

    Reply
    • Chris Carley says:
      4 weeks ago

      What exactly does it show?

      Reply
      • Joseph says:
        3 weeks ago

        It shows 187k/25k miles 0 to silver

        Reply
  41. William says:
    4 weeks ago

    I had 162K miles at the end of 2022 and re-qualified for Platinum, but didn’t hit the spend goal for Diamond. Ended up with 87K rollover MQMs, I waited until after January 1, 2023 to claim my 2nd 15K MQM boost from my Delta Amex Reserve card from 2022. My Skymiles Activity Summary now shows 177K MQMs which reflects the additional 15K, but my 2023 Skymiles account is still showing the old 87K total instead of the correct 102K MQMs that it should. Hopefully it corrects itself soon.

    Reply
    • Chris Carley says:
      4 weeks ago

      Please let us know what happens!

      Reply
      • Nicole says:
        4 weeks ago

        My AMEX spend waiver bumped me to Gold Dec 28th for 2023. Bonus MQMS applied but medallion status not updated. Called DELTA and received no help ..agent just advised it’s still processing. One week with no change.

        Reply
      • William says:
        4 weeks ago

        My 15K MQMs from my Delta Amex Reserve 2022 spend boost finally posted today properly to my account giving me 102K rollover MQMs to start the year out.

        Reply
  42. Ron Freeman says:
    4 weeks ago

    Platinum, correct amount taken out. Everything correct.

    Reply
  43. djsmith says:
    4 weeks ago

    My current 2023 MQM rollover balance = end of year 2022 MQM balance – 75,000

    No issues with my account!

    Reply
  44. CarolK says:
    4 weeks ago

    Mine posted incorrectly but 1 day later the 50,000 MQMs had been put back. It took less that 24 hours and no, I did not call.

    Reply
  45. Kristina says:
    3 weeks ago

    Made platinum 75,000 deducted and the rest rolled over. Happy no issues for me.

    Reply
  46. Angela says:
    3 weeks ago

    I have a completely different problem that I’ve been fighting for 6 weeks now. On one of my final flights of the year, I paid a few hundred dollars for a seat upgrade to 1st class to push me across the spend value. The incoming flight was re-routed to denver, then back to salt lake 6 hours late, so I obviously missed that flight. However, there was still availability, so put me in 1st class on the new flight later that evening, and then only credited my skymiles the $275 main cabin fee for that leg. I’ve been asking them since early December where the “upgrade” fees are, and why they weren’t credited to my account. So now, I’ve given Delta the money to achieve Diamond, but I’m still only platinum for 2023.

    Reply
  47. Marie says:
    3 weeks ago

    This is a different subject, but:
    What’s Going On With Delta???

    Today, in the mail, I received my Delta SkyMiles Reserve card statement. Towards the end of the statement, there is a page entitled “important notices” on which it stated: “Effective February 2, 2023, Delta SkyMiles Reserve Basic and Additional Card Members traveling in a same-day Delta-marketed or Delta-operated flight may bring up to two guests to the Delta Sky Club at a per-visit rate of $50 per person (previously $39), per location.”

    Today, in the mail, my husband received an upgrade offer from Delta. He currently has the Delta Amex Gold card. The offer was for him to update to Delta Amex Platinum, and receive 30,000 bonus miles. One of the benefits listed was: “…Card members may also bring up to two guests or immediate family (spouse or domestic partner and children under 21 years of age) at the exclusive per-visit rate of $39 per person, per location.”

    So Delta Reserve card holders pay $50 but Delta Platinum card holders pay $39???

    What is going on?

    Reply
    • Chris Carley says:
      3 weeks ago

      Some of the marketing verbiage probably hasn’t been updated.

      Reply
  48. Joe says:
    3 weeks ago

    I rolled over all my MQMs over my platinum level. I have now 59,499 MQMs after rollover was posted. This is correct and I feel certain people will get theirs corrected, be patient.

    Reply
  49. Joaquin Bravo says:
    3 weeks ago

    Btw, anyone knows when they will be mailing the bag tags for 2023?

    Reply
  50. JL says:
    2 weeks ago

    I really do hope @delta stops all the pandemic handouts. It’s time to let people earn their miles like I do, by flying!!! Covid can’t be a 10 year crutch! It’s time to clear out the lounge and shorten the upgrade standby list! I’m Diamond because I fly. Thats how it should be!!!

    Reply
  51. Dave Mandella says:
    2 weeks ago

    I haven’t seen the 1000 mqd for diamonds in 23 yet

    Reply
    • Chris Carley says:
      2 weeks ago

      That starts next month, I believe.

      Reply

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