Updated, August 27, 1:35 AM EDT: The problem seems to be resolved and spending totals are repopulating. Given that the Delta Amex MQD Waiver is a big feature of the cobranded cards, here’s hoping the respective IT departments make sure this issue is fixed for good.
Updated, August 26, 5:48 PM EDT: Delta Air Lines got back to us about the Amex MQD Waiver issue that popped up yesterday (see below for more details).
A Delta spokesperson told Eye of the Flyer: “We are aware of the issue causing the American Express Card Spend field in the SkyMiles status tracker to show $0. Our IT team has identified the cause and is working to resolve this as soon as possible. Medallion Status is not impacted and eligible purchases will continue to count toward earning future status.”
So, it sounds like everything will work out. We assumed (hoped) it would. But we’ll be more comfortable when the MQD waiver sliders are back to their correct figures. (Yes, we’re aware this is a #FirstWorldProblem.)
Original Post: DEVELOPING — Delta Amex MQD Waiver Spending Amounts Wiped Out on Delta’s App and Website
You may notice something alarming when you log in to your Delta SkyMiles account on Delta.com and the Fly Delta app.
If you spent any money this year on a Delta American Express card, your Delta MQD Waiver figures are likely reset to $0.
I checked with several friends and family members with Delta Amex cards. Their accounts all reflect no spending.
But here’s what we found especially alarming. I logged on to Delta.com and checked my SkyMiles account’s raw data using this link. (We found Firefox is the browser that plays most nicely with this tool.) My Delta Amex card spend is reset to “0” in in the result.
I logged into my American Express account and the Status Boost spending tracker still displays a fairly accurate number. It has not reset to $0. (Yet…)
A reader sent us this screenshot and said, “Last time I checked there was over $150,000 being reported.”
Any Immediate Effects?
Hopefully, this problem will resolve itself in the next few hours. (Keyword: “hopefully.”) Delta must have backups somewhere. Right?
But keep in mind that reaching the $25,000 Delta Amex MQD Spend Waiver serves as a tie-breaker in Delta’s complimentary upgrade hierarchy. So, based on our research, it’s possible some people who spent $25,000 across their Delta Amex portfolio could miss out on some upgrades today and possibly during the next few days, depending on how long this issue exists.
We contacted Delta for comment and will update this post when/if we hear back.
H/T: Barry G.
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