A Delta cabin crew decided they had enough of us loathsome coach passengers during my family’s flight from Detroit (DTW) to Los Angeles (LAX) the other night.
I found the whole thing rather bewildering and wanted to share it with you — and see if you have any thoughts about the matter.
Everything Started Out Fine…
My wife, daughter, and I sat in Comfort+ on this 4.5-hour trip. (In my experience, DTW-LAX flights are tough for upgrades.)
Before pushing back from the gate at Detroit, the lead flight attendant made several PA announcements reminding passengers to wear our face coverings. No big deal there. Them’s the rules. Has been for a while, will be for a looong time (I think).
Our A321 took off on time from Detroit. Cabin service started about 45-60 minutes into the flight. (I ordered the Tip-Top Old Fashioned and some water.) A while later, the flight attendants collected trash.
Everything was routine.
But then something rather odd happened.
The lead flight attendant made an announcement — with an edge in her voice. She said something like, “This marks the end of our cabin service on tonight’s flight.”
So they decided to discontinue beverage and snack service — about 90 minutes into our four-and-half hour flight?
But she wasn’t done.
“Remember to keep your face coverings over your mouth and nose unless you’re actively eating or drinking,” she said. “Keyword: actively,” she hissed.
Passengers exchanged puzzled glances. Others said, “What the heck?” (or variations thereof). A woman behind me muttered, “More like, ‘keyword: bitchy.’”
Look, I possess a dark sense of humor. I love and appreciate the art of good snark. But there was not a hint of good-natured ribbing in this flight attendant’s tone when she dropped the “Keyword: actively” line. There was spite and anger behind it in her voice.
Then she went about serving the first class passengers: making sure they were comfortable and their drinks refilled.
Maybe they cut short their service because of turbulence? you might say.
Nope. Our ride was very smooth. There was one stretch when the seatbelt sign came on and everyone was asked to remain seated because of possible turbulence. A glance at my weather app revealed there was some inclement weather slightly to our north. Luckily, that was some ado about nothing.
My wife and I thought the whole thing was odd. We’re veterans of the LAX-MSP (and vice versa) line. That’s shorter than DTW-LAX. And during those LAX-MSP flights, there’s always two cabin services (unless bumpy air gets in the way). And there’s usually coffee and water served at least once in between.
Soon after it was announced service would end, three flight attendants approached a man seated in the window seat a couple of rows ahead of me. The lead flight attendant waved a placard (like the safety card or something) several times to get his attention. Then she told him to put his mask on. He seemed to grumble about it. Then another flight attendant said, “It’s not us. It’s not Delta. It’s the law.”
So were the flight attendants upset about passengers not obeying the mask rule? And this was their way of getting back at passengers?
Honestly, I didn’t notice anything rowdy or loud during the trip. I’ve been on flights (usually on weekends and to Vegas) when the plane becomes a flying party. And flight attendants handle it well.
But this was downright bizarre.
Then It Backfired
Flight attendant call buttons then chimed every couple of minutes. Other passengers walked back to the galley and came back with snacks or beverages.
After a bunch of individual requests, the flight attendants suddenly decided to provide another cabin service.
Maybe we were good boys and girls?
I’m not entirely sure why our Delta flight attendants decided to abruptly end cabin service. Was it because some people weren’t wearing masks? Are they mad at Delta and, for some reason, hope passengers complain?
I went to Catholic school for 13 years (K-12). I’m no stranger to group punishment or guilt-inducing exercises. But I don’t see how cutting service for the dozens of well-behaved passengers makes everything OK.
Have you had a similar experience? Flight attendants who read the blog: can you offer any insight? Please share your thoughts in the below Comments section!
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