I could not believe my ears. The rep actually told me it would take up to one year until I get credit back to my credit card for my canceled flight.
A little back story on this one. I have an AeroMexico flight (well, had) that was departing around 3 PM. The flight was canceled and they rebooked me on one departing at — get this — around 1 AM. That was not gonna work and there were no other flights with open seats. (BTW, AeroMexico is somewhat known for their flight schedule changes. The good folks at Juicy Miles keep an eye on these for their clients.)
On the plus side, I was allowed to cancel and get a full refund.
The US Department of Transportation tells us that if you have a flight departing from the US and paid with a credit card the airline is required to get you your money back within 7 days.
That has not happened.
So I called AeroMexico back this week to see what was up. That is when the rep told me that there is no way I should have received my money back yet — and that it will take up to a full year to see the credit.
So what are my options to get this going faster and what hope do I have that anything I do will speed the refund process up? The Washington Post had a good article with some ideas. For example, Chris Elliott, maintains a page with contact numbers and addresses.
I have started a case but who knows if that will speed things up or not. I have a sinking feeling that I will not get a response for a very long time.
That leaves me with only a few choices left. I can file a complaint with the US DOT and see if that helps as well as start a chargeback with Amex but I would like to avoid the latter as I did buy the ticket and would rather just have AeroMexico give me the refund they have promised.
What do you think about all of this? Have you had something similar with AeroMexico or other airlines? Are you still waiting for money back? Have you found anything that speeds up the refund process more than others? Let me know! – René
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