No Result
View All Result
Eye of the Flyer
  • BANK & Travel Cards ★
    • Credit Cards
    • CardMatch™
    • Eye of the Flyer Recommended Cards
    • Best Welcome Offers
    • Travel Rewards Cards
    • Airline Credit Cards
    • Hotel Credit Cards
    • Cash Back Credit Cards
    • No Annual Fee Credit Cards
    • Small Business Credit Cards
    • Gas Rewards Cards
    • Balance Transfer Cards
    • Student Credit Cards
    • Visa Credit Cards
    • Mastercards
    • Bad or Poor Credit
    • No Credit or Limited Credit
    • Secured Cards
  • CardMatch™
  • Cruises
  • Rookie
  • Elite Mileage Runs
  • Merchandise
  • αbout US ✉
  • BANK & Travel Cards ★
    • Credit Cards
    • CardMatch™
    • Eye of the Flyer Recommended Cards
    • Best Welcome Offers
    • Travel Rewards Cards
    • Airline Credit Cards
    • Hotel Credit Cards
    • Cash Back Credit Cards
    • No Annual Fee Credit Cards
    • Small Business Credit Cards
    • Gas Rewards Cards
    • Balance Transfer Cards
    • Student Credit Cards
    • Visa Credit Cards
    • Mastercards
    • Bad or Poor Credit
    • No Credit or Limited Credit
    • Secured Cards
  • CardMatch™
  • Cruises
  • Rookie
  • Elite Mileage Runs
  • Merchandise
  • αbout US ✉
No Result
View All Result
No Result
View All Result

[UPDATED WITH DELTA COMMENT] Frustrating: Problems With Correct MQM, MQD, and MQS Totals on Delta Award Tickets

Chris Carley by Chris Carley
June 9, 2021
in Airlines
20
Delta Airlines Airbus A330-300 N822NW passenger plane landing at Madrid Barajas Airport

(©iStock.com/Jozsef Soos)

Advertiser Disclosure: Eye of the Flyer, a division of Chatterbox Entertainment, Inc., is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. Some or all of the card offers that appear on the website are from advertisers. Compensation may impact how and where card products appear on the site. This site does not include all card companies or all available card offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities. Some of the links on this page are affiliate or referral links. We may receive a commission or referral bonus for purchases or successful applications made during shopping sessions or signups initiated from clicking those links.

We wrote last week about problems getting correct MQM, MQD, and MQS credit on Delta Air Lines reservations involving Regional Upgrade Certificates (RUC) or Global Upgrade Certificates (GUC).

René had this issue — and had to call the Diamond Medallion line to fix his tickets (a number of times for the last one).

Then reader Devin commented:

It’s not just certificates. I was upgraded to first class on every segment of a five-segment itinerary I flew over the weekend (booked with SkyMiles) and got the same message.

René recently returned from another trip — and experienced the same problem as Devin.

So what’s going on?

Quick Background

Delta announced on March 31 that passengers receive 50-75% MQM, MQD, and MQS bonuses depending on the class of service purchased. The changes — dubbed “Medallion Status Accelerators” — are effective for flights flown through December 31, 2021.

And in an unprecedented move, Delta made award tickets eligible for elite status earnings. The promotion was generous on Delta’s part — and a great incentive to get people to fly.

Some Delta Reps Don’t Know About the Medallion Status Accelerators

A common complaint we hear is that some Delta service reps aren’t even aware that award tickets earn MQM, MQD, and MQS this year. That includes Diamond Medallion reps — who are supposed to be some of the best in Delta-land. (Though some of us wonder if reps — no matter how much or little experience they possess — are randomly assigned to callers.)

René called the Diamond Medallion line — and heard the same gist from several reps: The reason you didn’t get any Medallion earnings is that this was an award ticket. Award Tickets don’t earn any miles. I confirmed this with the help desk.

At that point, he directed them to Delta’s website.

(In case you need to do the same thing, give the phone rep this address: “www.delta.com/us/en/skymiles/medallion-program/medallion-accelerator“)

So elite status phone reps weren’t aware of this rather important change to Medallion rules — one announced more than two months ago, at that.

A supervisor told René it currently takes about 30 days after completing an award trip for Medallion earnings to post. (You can also call Delta and ask them to manually re-queue your ticket for processing. That seems to do the trick – – sometimes – – but not always, sad to say .)

So it seems to be a Delta IT issue.

Shouldn’t This Have Been Ironed Out?

Delta made its big announcement on March 31. And on the Medallion Accelerator page Delta says, “For travel on April 1, 2021 – May 15, 2021, the bonus MQMs, MQSs and MQDs will be retroactively credited to your account by May 31, 2021.”

So everything should work by now. Alas, it doesn’t.

Delta presumably made the customer-friendly change to encourage people to fly again — and use their SkyMiles. But for those who care about elite status, this doesn’t exactly inspire confidence. 

A Delta PR spokesperson told us:

  • A small number of customers may have seen a delay in the posting of MQMs, MQSs and MQDs for select Award Tickets. These cases have been identified and the proper balances will be credited automatically to the account by the end of the week, with no action needed from the Member. Moving forward, bonuses for MQMs and MQDs will be credited to your account after you have flown.

  • MQSs are functioning as expected. As a reminder, partial MQSs won’t post until the next whole segment is flown.

 

PS – As a side note, René has not reached out to the Medallion line about his wife’s tickets and as of today they all show ZERO MQM, MQD, and MQS even though Renés has now, at last, updated correctly. Bottom line is you must call, often many times and endure long hold times, if you want the points Delta has promsed you. 

Featured image: ©iStock.com/Jozsef Soos

Advertiser Disclosure: Eye of the Flyer, a division of Chatterbox Entertainment, Inc., is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. Some or all of the card offers that appear on the website are from advertisers. Compensation may impact how and where card products appear on the site. This site does not include all card companies or all available card offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities. Some of the links on this page are affiliate or referral links. We may receive a commission or referral bonus for purchases or successful applications made during shopping sessions or signups initiated from clicking those links.

Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

Previous Post

CLEAR Now Offers Proof of Vaccination (For Some Medical Providers)

Next Post

Business Class WEEKEND Mileage Run for Delta MQD: San Francisco (SFO) to Madrid (MAD) — Projected $6000 MQD and 22,650 MQM

Chris Carley

Chris Carley

Chris Carley is the owner, editor, and lead writer of Eye of the Flyer (formerly known as Rene's Points).

Next Post
Panoramic view from above on the capital of Spain- the city of Madrid

Business Class WEEKEND Mileage Run for Delta MQD: San Francisco (SFO) to Madrid (MAD) -- Projected $6000 MQD and 22,650 MQM

Comments 20

  1. Brian P Fisher says:
    4 years ago

    As an anecdotal additional data point:

    I flew on April 24 and 25 on 6 segments. Every single one was either upgraded to Comfort+ or First, and got the 75% accelerator. Not only that, but it seemed to show up in my Skymiles almost as quickly as it did pre-pandemic.

    I don’t see any examples of how the accelerator works with purchased first class tickets on the Delta website. I was wondering if we have any examples of anyone doing that and how the math works yet?

    Reply
    • tjp74 says:
      4 years ago

      I recently flew a same day, SEA-LAX-SEA booked on award main cabin. I am gold so I got F upgrade cleared 72 hour mark on both legs… only difference was outbound was automatic upgrade with email congratulating me but inbound, I had to select the first class seats at 72 hour mark.

      Outbound earned 75% booster and even earned 129 gold medallion bonus miles. as if the ticket was a rev F.
      but inbound earned 50% booster and no such bonus miles as expected of an award main.

      on a same day trip, early morning departure and late evening return. and MQM posted within hours of landing.

      Reply
  2. Brian says:
    4 years ago

    Same happened to me, but with Delta Vacations itineraries to Hawaii and Puerto Rico. A simple chat message with them corrected the issue and netted me a significant amount of MQM, MQD, and MQS. Same for my wife.

    Reply
    • René says:
      4 years ago

      @Brian – As shown in post, sometimes a chat works but sometimes it does not and flips again to non-earning. I hope Delta fixes this before the year end when the promo ends.
      @Brian P – The numbers should be the same. It is sweet that upgrades are earning the bump (as long as Delta does not claw it back days before year end and then many will be in real trouble)!

      Reply
      • Brian P says:
        4 years ago

        You are right, it would really suck if they clawed them back later! I would still be Platinum, but it would throw off my planning for next year for sure.

        I see now what I was missing on the chart. I see that the bump is on top of any paid first class purchase or paid upgrade. Makes some mileage runs in paid first class potentially worth lucrative. 🙂

        Reply
        • Joe says:
          4 years ago

          I’m a little confused by this. So, if I purchase a Comfort+ or First class ticket, I get a 75% bonus on my MQD/MQM/MQS. But, if I purchase Main Cabin and am upgraded because of status to C+ or First, I also get the 75% bonus? I thought this bonus was for purchased class only?

          Reply
          • René says:
            4 years ago

            @Joe – The credit for flights system is so busted that folks who are getting free upgrade or RU cent upgrades are also getting the bonus points. However, Delta could (unlikely but could happen) claw those points back that should not have been awarded.

      • Brian says:
        4 years ago

        Yeah. I tried chat first….it let me move about the rest of the day. I know the customer service is spotty right now.

        Now I just gotta find the extra 10,000 MQD to make DM.

        Reply
        • René says:
          4 years ago

          @Brian – Chris is posting some sweet partner runs that are good till year end and beyond (with more on the way so stand by…)!

          Reply
        • Chris Carley says:
          4 years ago

          You may want to get in touch with Juicy Miles to see what they can whip up for you, too.

          Reply
          • Brian says:
            4 years ago

            It’s all about the time. We have Iceland in September and a Florida trip in November, but it’s all about the ability to take the time to do a mileage run. I always love seeing what you guys whip up!!

  3. Ed Roeber says:
    4 years ago

    According to a Diamond Line rep a few weeks ago, DL had too many phone reps take the buyout. To rectify this situation quickly, without violating the buyout agreements, DL is trying to re-hire some of the early retirees and others via a third-party vendor. Anyone who has had experience with such third parties knows that they rarely are up-to-date on current policies, and I suspect that this is at least partly responsible for the apparent lack of information about this promotion.

    Reply
    • René says:
      4 years ago

      @Ed – Interesting and very plausible. Thanks!

      Maybe the same thing happened to their “crack” IT folks? 😉

      Reply
  4. Wayne says:
    4 years ago

    Another reason to stay home in 2021 and crush it in January 2022.

    Reply
    • René says:
      4 years ago

      @Wayne – Wise move yes.

      Reply
  5. dee says:
    4 years ago

    It seems Delta.com has had a rough week–hard too try to book and purchase!!Then log long holds to get a rep-wo was not in a good mood!!! they need some work.

    Reply
  6. Steve says:
    4 years ago

    Delta has the worst IT dept!! I swear i cringe any time the update or enhance the site, never fails they screwup more than they fix!
    Thanks Ed on the explanation for the terrible phone rep delays, i have as yet to get a call thru to the diamond desk without an hour plus call back time! Sure no help in an emergency!

    Reply
  7. Phil says:
    4 years ago

    I had to message with them 4 times to finally get the MQMs for an award ticket with RUCs from ten days ago. My companion still hasn’t gotten the 50% bonus.
    They momentarily gave me an additional 75% while I was messaging with them but that disappeared after a few minutes. Unfortunately someone caught the error ☹️

    Reply
  8. Pingback: Check Your Delta Itineraries: It's an UGLY #ScheduleChangeSaturday for Some People - Eye of the Flyer
  9. Pingback: 5 Takeaways From Yesterday’s Delta Earnings Call - Eye of the Flyer

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

➤ Search Eye of the Flyer

No Result
View All Result

Subscribe

Subscribe To Our NewsletterJoin our mailing list to receive the latest news and updates from our team.

You have Successfully Subscribed!

GREAT Travel and Cash Back Card Offers for Spring 2025!

Eye of the Flyer may receive a commission from the links below. See our Privacy Policy

See some of the biggest and best offers now!
Capital One Venture X Business: Earn 150,000 bonus miles once you spend $30,000 on eligible purchases within three (3) months of being approved for card membership. Then, earn an additional 200,000 miles after you spend a total of $200,000 within the first six (6) months. That's a total of 350,000 miles. Learn here how to apply.

Marriott Bonvoy Brilliant® American Express® Card

Marriott Bonvoy Brilliant® American Express® Card: Earn up to 150,000 bonus Marriott Bonvoy points. First, earn 100,000 bonus points after you spend $6,000 in eligible purchases on the card within six (6) months of being approved for card membership. Earn additional 50,000 bonus points after you spend $2,000 in eligible purchases on the card within six (6) months of being approved for card membership. Long story short: Earn 150,000 bonus points after spending $8,000 on eligible purchases within the first six months of being approved. (Terms Apply.). Read more and learn here how to apply.

Capital One Venture Rewards Credit Card
Capital One Venture Rewards Credit Card: Earn 75,000 Miles once you spend $4,000 on eligible purchases within three (3) months of being approved for card membership. Learn more here.

 

American Express® Business Gold Card

American Express® Business Gold Card: Earn 100,000 bonus Membership Rewards® points after you spend $15,000 on eligible purchases with the Business Gold Card within the first three (3) months of being approved for card membership. Plus, enjoy a 0% introductory APR for the first six (6) months from the date of account opening on purchases eligible for Pay Over Time, then a 18.49% to 27.49% variable APR. (See Rates & Fees) Terms apply.. Learn more here.

The Business Platinum Card® from American Express

The Business Platinum Card® from American Express: Earn 150,000 bonus American Express® Membership Rewards® points after you spend $20,000 on eligible purchases on the card within the first three (3) months of being approved for card membership. Plus, earn a $500 statement credit after you spend $2,500 on qualifying flights booked directly with airlines or through American Express Travel with your Business Platinum Card within the first 3 months of Card Membership. You can earn one or both of these offers. This offer expires on June 30, 2025. Terms apply.. Plus, enjoy select airport lounge access, statement credit opportunities galore, and more! Read here why we love this card.

Eye of the Flyer partner offer!CardMatch™CardMatch™
Offers may not be available to all users.

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Eye of the Flyer with appropriate and specific directions to the original content.

Subscribe

Subscribe To Our NewsletterJoin our mailing list to receive the latest news and updates from our team.

You have Successfully Subscribed!

Resources

  • ✍ Editors Disclaimer
  • 💰 Advertiser Disclosure
  • 🔒 Privacy Policy
  • BANK & Travel Cards ★
  • CardMatch™
  • Cruises
  • Rookie
  • Elite Mileage Runs
  • Merchandise
  • αbout US ✉

Copyright © 2025 Eye of the Flyer. All Rights Reserved.

No Result
View All Result
  • BANK & Travel Cards ★
    • Credit Cards
    • CardMatch™
    • Eye of the Flyer Recommended Cards
    • Best Welcome Offers
    • Travel Rewards Cards
    • Airline Credit Cards
    • Hotel Credit Cards
    • Cash Back Credit Cards
    • No Annual Fee Credit Cards
    • Small Business Credit Cards
    • Gas Rewards Cards
    • Balance Transfer Cards
    • Student Credit Cards
    • Visa Credit Cards
    • Mastercards
    • Bad or Poor Credit
    • No Credit or Limited Credit
    • Secured Cards
  • CardMatch™
  • Cruises
  • Rookie
  • Elite Mileage Runs
  • Merchandise
  • αbout US ✉

Copyright © 2025 Eye of the Flyer. All Rights Reserved.

Cleantalk Pixel
No Result
View All Result
  • BANK & Travel Cards ★
    • Credit Cards
    • CardMatch™
    • Eye of the Flyer Recommended Cards
    • Best Welcome Offers
    • Travel Rewards Cards
    • Airline Credit Cards
    • Hotel Credit Cards
    • Cash Back Credit Cards
    • No Annual Fee Credit Cards
    • Small Business Credit Cards
    • Gas Rewards Cards
    • Balance Transfer Cards
    • Student Credit Cards
    • Visa Credit Cards
    • Mastercards
    • Bad or Poor Credit
    • No Credit or Limited Credit
    • Secured Cards
  • CardMatch™
  • Cruises
  • Rookie
  • Elite Mileage Runs
  • Merchandise
  • αbout US ✉

Copyright © 2025 Eye of the Flyer. All Rights Reserved.