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Alert: 2022 Delta Medallion Status Accelerator Points Issue With Regional or Global Upgrade Certs!

Chris Carley by Chris Carley
June 2, 2021
in Travel Loyalty Programs
3
Los Angeles, California - April 18, 2014: A Delta Air Lines Boeing 757-200 with the registration N655DL takes off from Los Angeles International Airport (LAX) in California. Delta Air Lines is the world's largest airline with 733 planes and some 160 million passengers in 2012. It is headquartered in Atlanta, Georgia.

(©iStock.com/Boarding1Now)

Eye of the Flyer, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Eye of the Flyer and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Using Regional Upgrade Certificates (RUC) or Global Upgrade Certificates (GUC) on your Delta Air Lines flights this year? You might have to wait a while to receive MQM, MQD, MQS, and SkyMiles.

René and his wife, Lisa, used upgrade certificates during a Delta trip late last month. But come yesterday (June 1), no elite status activity posted to his account (Delta promised they would all credit by that date at the latest).

This was an award booking. But that shouldn’t matter because Delta is awarding elite status points for award travel during 2021. Plus, I saw another SkyMiles members’ activity for an award trip — and he received everything due.

But then:

Uh-oh.

René called the Diamond Medallion and spoke with a rep. She told him he didn’t receive any MQM, MQS, or MQD because he booked an award ticket that did not qualify for ANY points.

Sigh.

That’s right. This Diamond Medallion rep didn’t know about a major change Delta announced two months ago.

René explained to her the whole “Delta Status Accelerator” situation. Then she put him on hold.

A supervisor (who did know what’s up) eventually hopped on the line. He explained there is a known issue when reservations have RUC or GUC applied to them. Delta reps must manually re-queue/resubmit them for credit.

So if you don’t receive your MQM, MQD, etc., then call your Medallion line (or the general SkyMiles number, if you haven’t yet joined the elite ranks). Hopefully, the rep handling your call will know about the Delta Status Accelerator promotion and resubmit your ticket for correct credit.

Or, better yet, maybe the bug will soon be fixed.

Featured image: ©iStock.com/Boarding1Now

Eye of the Flyer, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Eye of the Flyer and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

Related

Tags: Delta Air LinesDelta SkyMiles
Previous Post

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My First Ride Back In The Air Since FEB2020 – Yep – I Flew Just for Dinner & Back!

Chris Carley

Chris Carley

Chris Carley is the owner, editor, and lead writer of Eye of the Flyer (formerly known as Rene's Points).

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My First Ride Back In The Air Since FEB2020 - Yep - I Flew Just for Dinner & Back!

Comments 3

  1. Devin says:
    1 year ago

    It’s not just certificates. I was upgraded to first class on every segment of a five-segment itinerary I flew over the weekend (booked with SkyMiles) and got the same message.

    Reply
  2. Roger says:
    1 year ago

    Thanks for the info. I have a mileage run next week using my miles and I am using a RUC for my return. I will make sure to monitor it. So far, keeping my fingers crossed, I don’t have any issues getting credit for MQM & MQD with a straight award ticket.

    Reply
    • Chris Carley says:
      1 year ago

      Good luck — and have a great time!

      Reply

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