Welcome to a weekly feature on the Eye of the Flyer blog. Each week this series covers in a “rookie” way either a Delta or travel related theme and attempts to break down to a basic level each topic. You can read up on all the previous posts HERE. Now on to this week’s feature.
I know I get my fair share of things flat out wrong. It is not often, when it comes to Delta, but it happens. Heck, things change all the time and what was the rule yesterday may not be the rule tomorrow. You have to keep up.
But there are some things that folks just always seem to get wrong. The worst are the press. They should know better. They should do the research or at least read my blog or email me a question or two before they go to “print”. Let’s look at my top ten list of the most common things I see that folks just get wrong.
1) SkyMiles never expire.
Yeah, they do! I know, I know Delta claims on all there print media that they don’t but when you die so do your SkyMiles. Yep, it is a flat out falsehood promoted by Delta that miles never expire because when you expire they expire as well (i.e. so they do expire folks). Then again I guess dead people, sleeping in the grave, cannot go after Delta for false advertising can they. 😉
2) You earn elite points based on dollars spent (or status).
No, no, no they don’t. I posted WAY back when we 100% knew what was on the way starting on 1JAN2015 that how far you fly (just like always) is what matters. Oh, that and fare class that is NOT NOT NOT the same as how much you spend dollar wise. I have been booked in B class fares that are really cheap and earn a 50% bonus on elite points. What status you hold means NOTHING as to how many elite points you earn. Period!
3) You get Sky Club access with paid 1st class tickets.
No, you don’t. Domestically that is (most times, unless a few rare exceptions). Fly from Atlanta to Los Angels in 1st class don’t you even think of walking into a Sky Club without paying for it and paying dearly (have you seen how much they charge now). Sure you get access on paid international tickets but then ONLY for your departing club or connecting club NOT your arrival club (maybe I should break that myth out on it’s own? Nah).
4) They no longer use award charts.
AGGGGG! This one makes me just crazy. Delta 100% DOES use award charts. They are mostly the same award charts they used a year or so ago. They use them but hide them from us. Shameful? You bet. But just know they are fully in use. As long as all the SkyTeam partners keep using award charts Delta will have to as well. I really don’t think this will ever change.
5) Comfort Plus is a bigger seat.
This one is one of the myths that drives me absolutely bat crazy. Comfort Plus, or C+ as we call it, is the exact same size seat as the rest of coach, or C- as we call it. Even, for now, on international fights the C+ is the exact same seat as the ones behind it. Depending on the jet you may get a tiny bit more recline or pitch and maybe some extra leg room.
6) Domestic 1st class is 1st class.
No, it’s not. Delta calls it 1st class but it is FAR from 1st class when you think of 1st class. All it is is a larger domestic business class seat. 99% of the time is NOT a flat bed seat and it may or may not have power or IFE or such depending on how old the jet is. Again, it is not a 1st class seat even though Delta perpetuates this myth by calling it 1st class.
7) Delta ONE is the same as 1st class.
Not even remotely close. Sure if you time warp a few years back it could be compared to 1st class that was offered years ago but there is no real Champagne or Caviar service or mattress placed on your seat or car service between flights or on and on. Yes, it is a very good full flat business class seat but it is nothing like 1st class from other international carriers.
8) PWM = Miles + Cash.
This one makes my head want to explode. PWM. or Pay With Miles. means when you pay in full or in part with SkyMiles you DO earn full MQMs or elite points for your flight. You could even earn bonus MQMs if you are in a fare class that offers this. You can even earn some SkyMiles on the part of the ticket you maybe pay for in “cash”. Now Miles + Cash is a totally different animal. Miles + Cash, that becomes an award ticket. As we all know (or should know) award tickets do NOT earn points.
9) AMEX BOGOF is limited to card holder.
I think this myth is why so many don’t see the value of paying the annual fee for the Delta AMEX Platinum or Reserve cards. Let’s say two of your friends or family want to fly somewhere in the lower 48 (or if in Hawaii to the lower 48). This cert in coach or 1st class could pay for the fee and then some. The only rule is you must fly out and back by the date the cert expires (that is, you or any two you want to fly). There are simply no restrictions on who you can name to fly it. You can not sell it but that is another story.
10) RU & GU certs are transferable to others.
I know, I know, other airlines let you name anyone you want to use upgrade certs but NOT Delta. With Delta, the one spending the cert must use one cert on them and then can use it on ONLY one more with them. No, they cannot give them to anyone else. Period!
This is, to me, the most common things folks say, with conviction, and are just flat out WRONG. Folks in the press even stated a bunch of these like they are facts and clearly they too are wrong. For a normal every day flyer I can understand why they can be confused but it does not help when others perpetuate these falsehoods (including Delta – see point one). But here is a tip for Press folks – book mark this post – then come back to it before you publish anything about Delta Air Lines!
What do you think. Is this list all inclusive of the myths folks and the media tend to share. Have I missed out on any clearly obvious myths that people keep spreading around that are not true? You tell me! – René
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