A reader, let’s call him Bob, sent me this the other day in part:
“I am showing a number of “low” level awards, but when I click through, it shows either 32,500, or 40,000 for the flights. I’ve triple checked this with different combinations, and I’m still getting the error.”
Bob, you are not the only one to see this. For those not
tortured familiar with the frustratingly broken Delta award booking page, this is an all too common occurrence (and its CEO knows it too).
Not just the “error” you got, but many times when you toss in KLM or AF, that do show low level seats until the very-last-page, when all of a sudden it changes and says:
“We’re sorry. One or more of the flights you selected just sold out. Please search again to view and select alternate flights. ” – Really?!
Then, you go back and search again and the same low level seats are back again. So you try again, same results will happen to you. Grrrr!
So just what is going on here? First in Bob’s example, the Delta site often does NOT display seats properly. What you have to do, as you can see by the E7 posts in the Essentials Tab, is search segment by segment for the low level seats. Then, going to the multi- leg page, put them in one by one and you should be able to book and see the low or mid or whatever ticket you are trying to book
Now on to the next example with KLM. There are many times KLM is sending incorrect or non-released seats to Delta.com. If you get a good rep (you can try the Asian reps if non-medallion see E9 in the Essentials Tab) they can often request from KLM or grab one seat then request the second one. There are ways to get this done if the rep is willing to work for it, but most of the time YOU cannot do this on Delta.com.
There is a ton of value with Skymiles but Delta sure does make it hard to extract that value; it is good we are smart and are willing to do the work it takes to get that value out! – René
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