This week Delta rolled out some “new” fare class codes to align them better with our Skyteam partners. At this point, there is nothing “scary” about these codes other than designation and we have an even larger alphabet soup of fare codes to keep in our heads.
We also know how broken the award booking part of Delta.com is, but there are just some things that should work and work really well. Like booking and buying a ticket should be one of the things that just works and works perfectly. Delta has had issues in the past about one fare class being shown when you are NOT logged in and yet another when you ARE logged in, but it would change when you went to buy and that has been fixed and is not what I ran into. As you can see, Delta.com clearly says there are seats for me to buy. But when I go to buy:
They are gone and it appears that Delta has also logged me OUT of the system. So I go back to my Delta start page, am now still logged in, look again, and the seats are for sale again. Try again. Same results.
Then I decided to try to buy the tickets with the handy dandy Delta phone APP. As you can see from the above, it also showed there were seats to buy, but errored out at the last step! Grrrrr. So I am forced to call the Platinum Medallion line and the rep finds in her system a slightly higher price than Delta.com and the Phone APP showed and thus the reason I could not buy!
I also got interested in the San Francisco Skyclub as I will be spending some time there. What is it like and what amenities does it have?
I have often been instructed by CORP people to ALWAYS tell my readers to make sure I get the right answer, to search on Delta.com to make sure I get the right and up to date answer.
But as you can see when I go to do just that, the page is not there. Two of the three links did not, in fact, work at all.
Many of you have given your feedback of what you think of the new Delta.com home page. There is much I do like, but even more I do NOT like. It is painfully slow and those darn spinning icon globes make me angry each time I stare at them for what seems like hours. I am also not a fan of the list of my flights. Sometimes Delta just changes them and I have no idea what the total schedule change was and must go back and look at the original booking.
Rant over for today but I want to know, has your opinion of the new Delta.com changed at all since it came out? Are there bits you like? – René
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