UR Mall using Travelocity.

I booked at Delta. Com because if a change to the itinerary is needed, they usually fix it right away and do not experience any charges. Previously using orbitz, they requested a fee to deal with the situation. I Valle delta and they said I have to go with orbitz as they sold the trip. In another note, I have used amextravel.com and found cheaper prices that delta.con for same flight. I have Amex plat, so booked through them without extra fees, but otherwise you may be subject to a 6.95 fee from Amex. Don’t have the extra time to deal with the best rate guarantee process with delta, which I consider subpar.

I always check several sites and usually just end up going with Delta, but then again I usually only fly international. In the last few years, especially during holiday seasons, my luggage is usually delayed on the European flights and Delta usually offers $100 vouchers as if it is pennies. To redeem them though I was only able to use them through Delta.com, so that is another reason why I usually go through their own website. I just added Amex Reserve to my arsenal as I anticipate using Delta a lot more in the next year, and would like to start that with at least SM status.

I have always found Delta the easiest and fastest directly. I admit now I am wondering about these other ways as I love the miles.

I had a very disconcerting issue wi Delta last week. In trying to buy a r/t SEA-SLC flt I found that Travelocity sold the flight for $298 while Delta had the exact same flight for $598! I had both windows open on my computer at the same time when I called the Diamond desk, I fly a lot and generally love flying Delta, and the representative told me that Delta sometimes makes inventory available to third parties at lower rates and that I should probably buy from Travelocity! This has now happened to me twice and it is 100% unacceptable. I have 32 employees and now I require them all to double check Delta fares because I no longer have any faith that I am getting the true price. Delta is insane to behave in this fashion and insane to pretend it does not happen with their “low price guarantee” on the website. It feels like Delta is stealing from their best customers when things like this happen.

I always check Kayak first yet usually book directly with Delta.com. Easier to keep one number for flight changes while on the road.

Since most of my travel is on business, I have to book through my corporate travel agent (Egencia, which is owned by Expedia, I think?).

Whenever I book a personal flight, it’s always through Delta.com, since I can’t remember the last time I paid for a personal flight on Delta without defraying at least part of it with a voucher. Of course, this became much more difficult as of December 15th of last year, but that’s a whole different topic…:-)

I book via my corporate booking engine for work travel (required for expensing) and via delta.com for personal travel (almost all my personal travel is with FF miles).

Any initiative to incentive booking at Delta.com may risk alienating customers that are required to book via corporate policy. My company has its own travel agency and I must use them to book my flights if I want to be able to exspense them.

I always check with Kayak because it is so easy to quickly do so on my phone. Then make the purchase on delta.com using my delta amex. Like previous commenters, I am going to also check the UR mall in the future. Does buying direct from Delta get you any better treatment if cancellations or other problems come up during the trip?

I was under the impression that you only get double miles on your DL Amex if you book through Delta.com. That being said, I always check matrix.itasoftware.com to ensure I am getting the best fare before I book on delta.com. However, I’ve never found a lower fare elsewhere, unlike on Frontier and United where I’ve booked lower fares on Orbitz. The only time recently I have not used delta.com to book a Delta flight was when it was a multi-airline itinerary (UA/ZK/DL) and I wanted everything on one PNR to make the baggage handling simpler.

I check out the flights I want on Delta.com and then paste and cut the itinerary I want and the pricing, send it to my travel agent, and have her book it for me to see if she can get a better deal. BTW, I am a Platinum Medallion member and she can often find cheaper and better connections.

I always book airline/hotel reservations directly through the airline/hotel website. I’ve had problems when booking through third party websites, and in such cases, it’s more troublesome to fix, since you have to go through the third party to fix it. If you book direct, you just go to the airline/hotel.

Check fares and routes on other sites, then book at Delta.com. Feel more comfortable going direct. Whenever I book with Flexperks, they never put me on the upgrade list at Delta (Gold). I then have to call Delta and ask them to move from Upgrade eligible to Upgrade requested.

I check several sites for pricing but have always booked @ delta directly

I book through Delta.com. Check prices sometimes with Orbitz but find Delta.com prices competitive, expecially if you have some flexibility as to what days you have to travel. Like the fact that when you buy through Delta.com the Delta help desk will do their best to help you with any issue.

Ususlly book direct with Delta.com unless I’m required to book through my company travel site. I usually get the same level of info and access either way!

I will check elsewhere but all most 100% of the time will book with the specific airline.

There’s a cost/benefit for everything…guess I’d book w/delta under most circumstances

I only use the Delta site to book,even though I do search pricing,etc on other sites, but find Delta’s site very easy to use and achieve what I am looking for !

We use the Delta,com site. We like to do our own research, and using a third party just seems (likely, as we haven’t done it in several years) simply to add another layer of bureaucracy between us and ticketing. Another reason is purely psychological. We have found that when seeking business/first award seats on Delta, the range of responses from the Delta folk is extraordinary. Some agents at the reward desk have a “take it or leave it” attitude that makes you want to switch to American. Others
will search diligently for the lowest mileage/class award that’s available, and if need be widen the search to sweep alternative dates. Most recently, that saved us 150.000 Delta miles on 2 biz class tix, JFK-LHR, and DUB -JFK. Of course that satisfying experience doesn’t really relate to a computer search on Delta.com, but it does sort of have a halo effect.

Except when required by work, I always book direct. I haven’t found it any cheaper – either with Delta or other carriers – but I have found it easier to get the seats I want. I sometimes go to the online TAs to research but booking is done direct.