Greg might be the new Karen. (No offense, Frequent Miler.)
A letter purportedly authored by a Delta Air Lines passenger named “Greg” was posted to Reddit. And Greg was pretty upset that a flight attendant didn’t recognize his Diamond Medallion status with a written note despite a fellow passenger getting the special treatment.
Notes From Delta Crew Members
Delta passengers — usually Medallion elite status members — occasionally receive handwritten “thank you for your business” notes from their trip’s flight attendants. I’ve seen instances when the pilots sign their names, too. (In all my years of flying Delta and holding all levels of Medallion status, I’ve never received a note — much to my wife’s relief! I’m kind of a packrat collector and undoubtedly would hold on to such a keepsake until I die. 🙂 )
From what I’ve read and heard, flight attendants are asked (or instructed?) to acknowledge certain Medallion members at some point during a flight. One Delta source told me that it’s random which elites get special recognition; the flight attendants are provided that information on their company-issued electronic devices.
Redditor Dowino- explains, “It’s literally just a “thank you for being a (tier member) with us”. If the FA is feeling snazzy they’ll write a note SAYING THE SAME THING. Sometimes it’s not even the Crew doing it but the out station…On their app, it’ll have a layout of who is sitting where and wether they have been recognized or not. If not it’ll say to… Up to whoever is working. Just a comment of (acknowledgment) is required. Anyone doing notes is going beyond.”
(Perhaps a Delta cabin crew member can share a little bit about this in the Comments section.)
But, man, there’s a dark side to the world of thank you notes.
“Maybe you did not notice that I am a Diamond Medallion…”
This is so cringe.
Redditor Dowino- apparently reposted something they saw elsewhere. (Just a warning: there’s plenty of profanity in the thread.)
A Delta flight attendant allegedly wrote:
So I tried to be a good Flight Attendant and do the recognitions that the company asks us to do. I wrote a thank you note to everyone on the list and the ones who weren’t I still verbally thanked them. He wasn’t on the list to be recognized on this particular flight. Even though I verbally thanked him he was so mad that he wrote me a letter and gave it to me as he got off!
The poison pen letter read:
Dear Sir —
It’s quite interesting to me that you would thank the passenger next to me with a hand written personal note. While this is a nice touch, I am surprised that one was not offered to me as well.
I noticed as I boarded the plane in Atlanta that the man next to me was a Platinum Medallion. Maybe you did not notice that I am a Diamond Medallion and have been for many years. I am also a Million Miler so I suspect that I am one of a few flying this morning with this status.
Again, not sure what triggered the personal thank you, however I feel somewhat off put by the lack of similar gesture.
Greg [Last name redacted]
(“… not sure what triggered the personal thank you..” Well, Greg was surely triggered by something.)
People getting their little feelings hurt because they didn’t receive a hand-written thank you note acknowledging their airline elite status is, apparently, not uncommon.
Here are some reactions from Redditors (who appear to be Delta or Delta Connection crew members, based on their posting history):
Amelia_Pond: “And that’s why I don’t do recognitions anymore. You’re damned if you do, and you’re damned if you don’t.”
Pep1ta responded to the above comment with: “Same!! I’ll do a verbal one and that’s it. Have been burned by notes/letters multiple times.”
Extreme-Cod890: “We can’t even surprise and delight other people sporadically without the next person throwing a temper tantrum. I’m sure he’s gotten his fair share of notes or something that the PM did not get as an incentive.”
Dowino-: “I’ve seen people get one and become ERRATIC because of x or y thing that FA didn’t have control over. Crew can never win.”
Pep1ta: “I’m a flight attendant who works Delta Connection flights and this exact thing has happened to me so I don’t do personal letters anymore. There’s always someone that feels missed, and god forbid I mistake a Diamond for a Platinum (probably bc I’ve written about 13 letters for one flight during my unpaid 30 minute turn time, also because my app doesn’t always update as quickly as they gain status levels). Then they’ve got my mistake in writing and can complain about it to Delta. I appreciate my status members but the whole personal letter recognition thing really puts me under a microscope sometimes when I have a million other flight duties I need to complete. I’d rather just thank verbally and provide good service.”
Does Greg Have a Point?
I get that it may seem strange that some people get thank you notes while others don’t. Losing time and getting angry about it, though…sheesh.
But there are appropriate and political ways to handle this, my egomaniacal dude.
Quietly and politely asking the flight attendant in private what process dictates who gets thank you notes is one way to go about it. Then again, I don’t think “quietly” and “politely” are words associated with this guy.
Greg: the next time you take a flight, give a thank you note to a flight attendant.
Calm Down, People
I don’t know why I’m surprised people complain about things like thank you notes. Frankly, nothing about rudeness should be shocking anymore.
This comment was sad: “(God) forbid I mistake a Diamond for a Platinum (probably bc I’ve written about 13 letters for one flight during my unpaid 30 minute turn time, also because my app doesn’t always update as quickly as they gain status levels). Then they’ve got my mistake in writing and can complain about it to Delta.” — Pep1ta
Like, who makes a concerted effort to complain to Delta about an innocent mistake like that?
And if you’re someone who does, please explain your reasoning in the below Comments section. Please tell me what I’m missing.
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