I am still basking in the glow (both literally and figuratively) from my first ever cruise on the Norwegian Cruise Lines mega ship the NCL Joy. I will be blogging all about that sailing over the next few weeks on FrequentFloaters.com but I want to touch on a frustrating side of the land part of the equation.
I stayed at the Hyatt Place near the Miami airport, that also required an Uber from the airport since they no longer offer a free shuttle, and had a lovely Uber XL ride to the ship from my hotel. It ran me about $30 and that is a price I can live with for individual car service and a larger car (it was a van) to get me and my many bags to the ship.
But on the way back from the ship to the airport I had some issues with my first scheduled Uber XL driver. He could not seem to find the Norwegian B terminal (all the ships are all in a row, BTW) and after calling me to tell me he was lost, he canceled the ride.
I have had any number of Uber drivers cancel on me — so, that was not an issue and we had plenty of time to make it to the airport. No stress! But after we were at the airport relaxing in the Delta Sky Club I got this:
Uber charged my credit card a cancellation fee WHEN THE DRIVER CANCELED MY RIDE!
Seriously, Uber? Grrrr…
I have stuck with Uber over all these years because of the Amex Platinum card monthly creditsthe Amex Platinum card monthly credits, the reliability of getting a ride, the decent prices vs. pre-booking with other firms and the over satisfaction with drivers and cars. But this kind of company action really is irritating.
Now I know App credits are fine as I will spend them — but I had to complain to get even that rather than simply the driver cancels and the moment passes in time.
Have you ever been billed a fee when your Uber driver canceled the ride? Have you had it with Uber and are using something else or are you like me stuck with what seems to work the best for now? – René
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