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An apparent deicing problem reportedly lead to some Delta passengers sleeping on cots at Boston Logan International Airport (BOS) on Sunday night.
One person said “improper de-icing” was a big issue. Lovely.
BREAKING: Passengers of several inbound @Delta flights left stranded at @BostonLogan after hours-long delays taxiing on the tarmac after landing. Many are sleeping on cots at baggage claim.
Live reports from 5-11 AM on @boston25 pic.twitter.com/DBHhMuyY0W
— Julianne Lima (@JulianneLimaTV) December 12, 2022
There are also reports of pilots timing out of duty.
Boston 25 News’ Julianne Lima writes, “When asked if the delays on the tarmac had anything to do with staffing issues at Logan, a representative from Massport referred to Boston 25 News to Delta.”
That kind of sounds like a yes.
NBC Boston’s Susan Tran says, “Passengers were told that staffing issues and deicing caused some of the delays.”
I read somewhere that there was one crew de-icing planes. I don’t claim to be the smartest person alive — but one de-icing crew for a hub doesn’t seem appropriate.
A travel nightmare for some @Delta passengers on a flight at Logan Sunday night. Passengers say they were stuck on the tarmac for hours.
Eventually they were shuffled into crowded buses. @MariSalazarTV spoke with passengers #7news pic.twitter.com/65izGuI55m
— Amaka Ubaka (@AmakaUbakaTV) December 12, 2022
Just got off a #Delta flight after 7.5 hours on the tarmac and we were told they “ran out of hotel rooms hours ago” after stranding 60+ people in Boston after 1 am. I get that there are a lot of people to rebook, but not giving hotel rooms is unacceptable. @Delta can you explain?
— Danielle Melgar (@DanielleEMelgar) December 12, 2022
ALERT: Shuttle buses have started to arrive for passengers stuck on planes at Logan Airport tonight, some for over six hours, due to staffing issues plus a backlog of deicing and fueling planes plus the brief period of snow.
Delta sent a $50 travel voucher to affected customers. pic.twitter.com/F1AV39X2IK
— Only In Boston (@OnlyInBOS) December 12, 2022
Just announced it is going to be at least another hour sitting here waiting for a gate. Time to use any airline other than @delta. It shouldn’t take 2+ hours to get your gate after you land. We are waiting longer than the actually flight.
— Frimzify (@altschuler16) December 12, 2022
I’m so glad to not be flying anymore this year. Delta is sort of infamous for its holiday weekend meltdowns. Christmas and New Year’s are still a few weeks away. Eeps. I hope they get everything under control before then — and are ready for the snow to hit the fan.
If you’re traveling in the coming weeks, does this make you nervous?
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So sorry to hear about all those folks stuck at Logan. I experienced a similar situation when I flew into BOS last September. Had a return flight to SEA that was suppose to depart around 5 PM. It was delayed multiple times. The gate was changed three times with a long walk between them. We were eventually told that the plane had a problem and was on a test flight to insure it had been corrected. The gate staff was vague and could not explain why the test flight was taking so long. Around 8 PM, they finally announced the plane had passed it test flight and would be boarding soon. We saw two flight attendants heading to the plane, but returned to the terminal in less than a minute later. The flight was cancelled. We managed to get a hotel room, but no luggage. Delta wouldn’t release it. Had to wait an hour for the Delta-paid Lyft ride. The tunnel was closed, so we had a long ride to the hotel. Got to the hotel and had to stand in line another 45 minutes just to check in. Got to the room around 10 PM. Sunday night, no restaurants open. Had to order from Uber Eats, but the Delta meal voucher didn’t work. We were rescheduled for a 8 AM flight the next morning, but later noticed it had been changed to 5 AM. Didn’t spend much time in the hotel room having to be back at Logan at 3 AM. We lost our non-stop flight to SEA in Comfort+. We were placed on Standby in the Main Cabin. Couldn’t sit together and had to change planes in DTW. The Lyft driver told us that evening flights at Logan are often cancelled. Said he drives flight crews to the Hilton on a regular basis. They tell the Lyft driver their flight was delayed so long it had to be cancelled. Evidently, the crew goes off the clock waiting for the flight to depart. I loved Boston, but if I ever fly there again, it won’t be on Delta.
Yes, great to fly with an exhausted crew. Smart idea.
Same scenario on January 22. Report on it.