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Headaches Coming for Some Delta Customers in Michigan

Chris Carley by Chris Carley
August 17, 2022
in Airlines
15
Delta Connection

Advertiser Disclosure: Eye of the Flyer, a division of Chatterbox Entertainment, Inc., is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. Some or all of the card offers that appear on the website are from advertisers. Compensation may impact how and where card products appear on the site. This site does not include all card companies or all available card offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities. Some of the links on this page are affiliate or referral links. We may receive a commission or referral bonus for purchases or successful applications made during shopping sessions or signups initiated from clicking those links.

Quick, easy trips are about to become much longer and more difficult for some Delta Air Lines passengers in Michigan.

Bridge Michigan’s Paula Gardner reports several small airports in The Great Lakes State will lose some nonstop Delta Connection service to Detroit and Minneapolis next month.

“The changes at airports in Alpena, Sault Ste. Marie, Escanaba, Iron Mountain and Pellston will add hours to plane trips, limit seats and, in some cases, require overnight stays in Detroit or Minneapolis to flights that now can take one day,” she writes.

Ms. Gardner points out that the new flight changes — which take effect September 12 — resemble an “air travel version of a bus route: The plane starts at a hub and makes stops along the way to the other hub. At each point, some passengers can get off and new ones can board.”

The flights are marketed as Delta Connection hops and operated by SkyWest Airlines, a regional carrier.

It sounds to me like SkyWest is turning into Southwest. You know, the airline (in)famous for its roundabout ways of getting from point A to point B. (Like Seattle to Las Vegas — but maybe with stops in Oakland, Los Angeles, and Phoenix in between 🙂 ).

According to Ms. Gardner’s post, SkyWest claims the ongoing pilot shortage is causing the problem.

A Delta Connection Embraer 175 operated by SkyWest Airlines is seen at the Hollywood Burbank Airport (BUR) in October 2019.

 

But here’s where that gets interesting. A well-placed airline industry source told me rumors are swirling that SkyWest is upset with the major airlines poaching so many of the regional’s pilots. Some people claim SkyWest is intentionally delaying its release of pilot records. Airlines require these documents when hiring prospective pilots, the source explained. So, if the pilots don’t receive them in a timely manner, it delays their start date at a new airline. Eye of the Flyer contacted SkyWest for comment and has not heard back. (We’ll update the post accordingly when/if SkyWest responds.)

EotF reader Dennis Lennox is a frequent flyer who flies in and out of Pellston nearly weekly.

“What if there are no passengers getting off or boarding at the stopover airport?” he said. “(Does the plane) still land?”

(But, hey, if the planes are full, maybe we’ll see some more of those $10,000 awards for taking flights a day or two later!)

Mr. Lennox forwarded me a copy of a letter he sent to the Department of Transportation’s Deputy Assistant Secretary Joel Szabat and USDOT Aviation Industry Analyst Michael Martin.

“Pellston will go from two departing flights at 9:45 a.m. and 2:09 p.m. and two arriving flights at 1:29 p.m. and 9:27 p.m. on September 11, 2022, to one departing flight at 5:48 p.m. and one arriving flight at 8:50 a.m. (yes, 8:50 a.m.) on September 12, 2022,” he explains. “Arriving at Detroit Metropolitan Wayne County Airport at 6:56 p.m. (assuming an on-time arrival), the window for connecting flights is nearly nonexistent given Delta’s minimum connection time of 30 minutes for domestic-to-domestic flights and 60 minutes for domestic-to-international flights. Outside of a flight from Detroit to the Michigan state capital of Lansing, there are very few destinations reachable after 7:26 p.m. and 7:56 p.m. respectively.

“The entire (SkyWest Pellston) contract was based on the premise that passengers from Pellston would have ‘seamless connections’ via Delta’s ‘large and diverse network’ out of Detroit,” Mr. Lennox wrote. “SkyWest explicitly promised it would be ‘easy to get to destinations throughout the country and around the world.’ None of that will be true when the schedule changes take effect.”

Mr. Lennox told the feds he thinks “SkyWest is using the schedule changes in hopes of advancing its stated goal of reducing service to rural areas of the United States through the use of lesser-qualified pilots,” a change he claims “would lower costs but jeopardize the safety of passengers.”

This Really Isn’t Anything New

My native home state of North Dakota serves as an example of some “bus stop” style airline routing.

For example, SkyWest 5102 begins its day around 8:00 AM MDT in Denver (DEN). Then it heads to Devils Lake (DVL). From there, it takes a short, 11:30-ish AM hop down to Jamestown (JMS). Then just after 12:30 PM, OO5102 takes off for its final flight of the day — back to Denver.

I’m unsure how many people are on that early morning flight to Devils Lake, North Dakota. Do they have to stay in hotels in Denver after arriving the day before? Is there a hotbed of commuters from Denver to Devils Lake or Jamestown?

But there’s also another option for those needing to get to DVL. SkyWest 5104 travels the reverse route (DEN-JMS-DVL-DEN) starting at 1:25 PM. So, as I understand it, that gives people more options than what the folks in Michigan’s Upper Peninsula are about to face.

I Hope It’s Not a Sign of Things to Come

I’m trying to stay positive that these “milk run” flight routings don’t become more of an ordinary thing. Hopefully, these changes in Michigan will be temporary — and things will return to normal sometime soon.

Advertiser Disclosure: Eye of the Flyer, a division of Chatterbox Entertainment, Inc., is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. Some or all of the card offers that appear on the website are from advertisers. Compensation may impact how and where card products appear on the site. This site does not include all card companies or all available card offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities. Some of the links on this page are affiliate or referral links. We may receive a commission or referral bonus for purchases or successful applications made during shopping sessions or signups initiated from clicking those links.

Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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”There is No Pilot Shortage”

Chris Carley

Chris Carley

Chris Carley is the owner, editor, and lead writer of Eye of the Flyer (formerly known as Rene's Points).

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An airline pilot sits in the cockpit

”There is No Pilot Shortage”

Comments 15

  1. Ed says:
    3 years ago

    This just another example of how DL is gradually de-hubbing DTW.

    Michigan used to have good service from NWA, but after the “merger,” DL has slowly been withdrawing serving Michigan. A couple of cases as examples:

    LAN-DTW service reduced to two RJ round trips daily next summer; LAN-MSP eliminated
    FNT-DTW, then FNT-MSP, and finally FNT-ATL eliminated
    MQT-DTW, now just 1 R/T daily; MSP-MQT eliminated
    SAT-DTW, which used to be 4-6 N-S flights daily, now down to 2 daily, one of which leaves SAT before 5:30 am

    Reply
  2. GreggB says:
    3 years ago

    Re: Dennis Lennox’s question

    Yes, when I was with Dairy Air we could do that if
    a) no one was booked on the flight, or
    b) someone was booked, but had not checked in by 10 minutes prior to the scheduled departure time.

    We had to get permission from Dispatch. We called it an “overfly.”

    Reply
  3. Bill G. says:
    3 years ago

    Binghamton, NY (BGM) to DTW is down to 1 flight a day, a usually full CRJ-200. In fact, that’s the only scheduled passenger flight out of BGM airport! The TSA screening area is open about 2 hours/day.

    Reply
  4. Opposite says:
    3 years ago

    @Ed The Lansing airport only exists for politicians to fly to DC. Flint is a cute idea but hardly justifies an airport.

    As noted, “nothing new” on the other airports. More reliable to drive from DTW or GRR.

    Reply
    • Ed says:
      3 years ago

      Except DL is cutting flights to GRR, too.

      Reply
      • Chris Carley says:
        3 years ago

        It really puts the “Grr!” in GRR. (I’m sure no one has ever thought of that line before. Ever. 😉 )

        Reply
  5. Jan Frisch says:
    3 years ago

    A North Dakotan should know the it is Devils Lake, not Devil’s Lake.

    Reply
    • Chris Carley says:
      3 years ago

      Corrected, thanks for the reminder.

      Reply
  6. Tony Q says:
    3 years ago

    “Outside of a flight from Detroit to the Michigan state capital of Lansing, there are very few destinations reachable after 7:26 p.m. and 7:56 p.m. respectively”

    On FllightAware, I count 39 Delta flights leaving DTW after 7:56 pm tonight, August 17.

    Reply
    • Nick T says:
      3 years ago

      How many of those are international or regional?

      Reply
  7. S.L. says:
    3 years ago

    Delta never had any intention of providing adequate air service to Michigan. They have a very poor route structure and many connections that don’t make sense.
    This is the way Delta operates but now can use the pandemic and pilot shortage as a scapegoat. They also shot themselves in the foot offering early-out programs to their staff. It’s time for another carrier to step in and provide quality service just as Republic and Northwest did.. they had their act together.

    Reply
  8. Jane Trainor says:
    3 years ago

    I live in PHX and fly home to APN to visit
    so depend on Delta to me get me there

    Reply
  9. Nick k says:
    3 years ago

    Back in the early 2000’s NWA had a 1-stop service from Lansing to Grand Rapids then to Chicago. We’d leave Lansing at 7am, slow down long enough on the tarmac that we’d pickup 3-4 passenger in Grand Rapids at 7:30 then fly to Chicago by 7:15am. There also used to be a similar route that went to Milwaukee, which was a hub for all the small sites in the UP of Michigan.

    I don’t miss those days.

    Reply
  10. Cap'nMac says:
    3 years ago

    Absolutely true to the alleged rumor about SKW “metering” occurring with major airline partners. It started with management in St. George getting upset about pilot attrition and placing a call to their counterparts in Atlanta, who then agreed that they’d only hire so many from SKW per month and even then those pilots would be delayed several months to starting class at Delta. With some digging, and if the author’s sources are authentic, they could probably find the memo that circulated earlier this year among DL flight ops personnel about this practice and how it is supposed to preserve “operational reliability” at the regional level by hiring pilots NOT from SKW. While I can’t testify to the degree this is being used at the other three partners SKW has (AA, Alaska, UAL), the fact remains that DL has practically hired zero applicants from SKW in the last several months. Also, the PRIA requests (the pilot records referred to in the article) have been massively delayed by limited manpower in pilot records in St. George, the astonishing number of pilots at SKW getting disgusted and leaving in droves, and yes, the strategy of using the max legal time to fulfill the request to retain pilots “just a bit longer”.

    Sorry, Chris, but you’ll be waiting a loooong time for Chip Childs or anyone else down there in southern Utah to respond to your inquiry.

    Reply
  11. Mary says:
    3 years ago

    Mr. Lennox told the feds he thinks “SkyWest is using the schedule changes in hopes of advancing its stated goal of reducing service to rural areas of the United States through the use of lesser-qualified pilots,” a change he claims “would lower costs but jeopardize the safety of passengers.”

    Unbelievable comment they must pass all the testing to become a Pilot. What a pot stirrer!!
    “Lesser qualified pilots” They would just have less flight hours under their belt.
    That doesn’t make them “Lesser qualified pilots”
    and “jeopardize the safety of passengers” ???
    Wow, what an insult to the Aviation industry.
    Their job is all about safety not just getting you from point A to point B.
    Just Wow!! Pot stirring….

    Reply

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