Here’s today’s friendly reminder that actual people are (sometimes) behind the controls of major corporations’ Twitter accounts.
Seemingly frustrated Twitter user @ocarroll51 vented to Delta Air Lines’ official Twitter account Friday evening that they were waiting for “Daisy” to address their issue.
But Daisy — or someone else at the controls — responded. Instead of a usual saccharine and robotic answer, this response had a human, moxie tone behind it.
Can you calm down and allow me some time to work please ??
— Delta (@Delta) May 28, 2022
In case it gets deleted, here’s a screenshot:
Something tells me that’s a very sweetened version of what the representative wished to say. After all, most of us work jobs dealing with the general public, clients, etc. There are times during our careers when we simply wanted to tell people, well, this.
A small part of me thinks this is kind of amusing and possibly deserved (on both sides?) though we don’t know the circumstances behind the exchange.
RELATED: René visits Delta’s social media nerve center.
Call me old fashioned but the majority of me is, like, Slow your roll, Delta rep. People lose their filters on the Internet. (I’ve done it.) But representing an entire company you don’t necessarily own is something of which you need to be wary.
But at least the rep said “please.”
H/T: @LaptopTravel
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It wasn’t really the right thing to do, but neither was tweeting the name of the employee. Retweeting it wasn’t nice either. Twitter really brings out the worst in people.
I changed my mind. I think Delta was trying to be funny. The Delta tweeter was pretending to be Daisy and obviously the chances of that tweeter being Daisy are almost zero. I think it’s hilarious, as is the reaction.
Big surprise people on the internet are d@#$s. Sites retreating their rude tweets just enbiggens them to keep doing it. Quit feeding their ego. And companies have a set response ahead of time that tells the rude they are acting inappropriate and when they stop you will start addressing the issue.
I sent an email complain about 16 open C- seats and 12 on upgrade list. On plane we were told to stop talking about it… and My complaint response vis email was “You don’t always get you you want””
The fact you called them C- seats here leads me to believe that they may not have liked the way you were asking.