Here’s today’s friendly reminder that actual people are (sometimes) behind the controls of major corporations’ Twitter accounts.
Seemingly frustrated Twitter user @ocarroll51 vented to Delta Air Lines’ official Twitter account Friday evening that they were waiting for “Daisy” to address their issue.
But Daisy — or someone else at the controls — responded. Instead of a usual saccharine and robotic answer, this response had a human, moxie tone behind it.
Can you calm down and allow me some time to work please ??
— Delta (@Delta) May 28, 2022
In case it gets deleted, here’s a screenshot:
Something tells me that’s a very sweetened version of what the representative wished to say. After all, most of us work jobs dealing with the general public, clients, etc. There are times during our careers when we simply wanted to tell people, well, this.
A small part of me thinks this is kind of amusing and possibly deserved (on both sides?) though we don’t know the circumstances behind the exchange.
Call me old fashioned but the majority of me is, like, Slow your roll, Delta rep. People lose their filters on the Internet. (I’ve done it.) But representing an entire company you don’t necessarily own is something of which you need to be wary.
But at least the rep said “please.”
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