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Quick Reminder: Make Sure Statement Credits are Actually Applied to Your Credit Card Accounts!

A TSA PreCheck Statement Credit Wasn't Automatically Applied to My Amex Platinum Card

Chris Carley by Chris Carley
August 5, 2021
in Credit Cards
2
The Platinum Card® Card from American Express, colloquially known as the Amex Platinum Card.
Eye of the Flyer, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Eye of the Flyer and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.


Credit card companies are usually pretty good about automatically applying statement credits to your account. But every now and then, something gets glitchy or doesn’t code correctly.

That’s what happened with my mother-in-law’s TSA PreCheck benefit on The Platinum Card® from American Express.

Global Entry or TSA Pre√ Credit on the Amex Platinum Card

The Platinum Card® from American Express gives cardholders up to $100 in Global Entry application fee credit every four years. (TSA Pre√ is included with Global Entry.) Or if they’d prefer to get just TSA Pre√, cardholders receive up to $85 in application fee credit every four-and-a-half years. (Enrollment required. See rates and fees. Terms apply.)

The benefit applies not only to primary cardholders but “fully paid” additional cardholders. The Platinum Card® from American Express primary cardholders can add authorized users for $195 each. They receive benefits such as the Global Entry or TSA Pre√ credit, Marriott Gold Status, Hilton Gold Status, and airport lounge access. (Enrollment required. See rates and fees. Terms apply.) I’m the primary cardholder of an Amex Platinum card.  I also added three people to my account: my wife, mother-in-law, and father-in-law. (Well, before Amex changed their authorized user policy.)

Applying and Paying for TSA Pre√

My mother-in-law’s Global Entry expired about a year ago. Instead of going through that application and interview process again, she elected to get plain ole Pre√ instead. Her international traveling days are, admittedly, most likely over. But she flies domestically several times a year. So Pre√ will be just fine for her needs.

I helped her apply on the government’s Universal Enroll site. We didn’t need to pay the $85 fee during the online application process. She then selected a late June interview date and IdentGO location near the Burbank airport.

Payment was due on interview day at IdentGO. So my father-in-law took out his Amex Platinum card and paid for his bride’s TSA application fee. (And they say chivalry is dead?! 🙂 Plus, she may have left her card at home, so…) Remember the cardholder doesn’t need to be the person applying for Global Entry or TSA Pre√.

TSA PreCheck application fee charge on an Amex Platinum card.

 

As of couple of days ago, the $85 credit hadn’t posted to my Amex account. I thought that rather odd, give that Amex statement credit generally show up within a couple of days. More than a month had passed since her interview and approval.

Getting the Credit

I called Amex and spoke with a wonderful rep. She mentioned that I received the Global Entry credit within the past year. That’s true. But I pointed out that my father-in-law’s card hadn’t received a credit for at least five years.

She wasn’t sure why the credit didn’t post to my account. I wondered if IdentGO maybe doesn’t trigger the statement credit. In any case, she said she’d manually apply the $85 credit to my account. It’ll take a few days for the credit to post, she said. But it appears as though everything is solved.

Final Approach

So what’s the big deal?

Simply to just remind you to keep your eyes peeled on your credit card accounts. Make sure you receive statement credits to which you’re entitled. Glitches occasionally happen or something might not code correctly. Politely state your case, make sure you have any applicable backup, and everything should work out dandy.

Has anyone else had an issue getting their Global Entry or TSA Pre√ statement credits?

 

To see rates and fees for The Platinum Card® from American Express, please visit this link. Terms apply.

 

Eye of the Flyer, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Eye of the Flyer and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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Chris Carley

Chris Carley

Chris Carley is the owner, editor, and lead writer of Eye of the Flyer (formerly known as Rene's Points).

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New York, USA - April 30, 2012: Boeing 737 Delta Air Lines approaches John F. Kennedy International Airport in New York, NY on April 30, 2012. Delta is the oldest airline still operating in the United States.

Delta Air Lines Gave Away Free Flights on Twitter?!

Comments 2

  1. dee says:
    2 years ago

    What about Clear

    Reply
    • Chris Carley says:
      2 years ago

      My CLEAR credit showed up, no problems.

      Reply

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