Welcome to a regular feature on the Renés Points blog. This blog series covers in a “rookie” way either a Delta or travel-related theme and attempts to break down to a basic level each topic. You can read up on all the previous posts HERE. Now on to this featured topic.
Some travel practices seem obvious, basic, and elementary that we sometimes overlook them. That’s how I learned you must update your Global Entry profile whenever you renew your passport.
I arrived at JFK during the home stretch of a LAX-SLC-LHR-CDG-JFK-LAX mileage run/one-night stay in Paris. As a travel nerd, I was excited to use my recently renewed passport for its first US re-entry.
I strolled up to a Global Entry kiosk, laid my passport on the scanner — and was denied.
The Global Entry kiosk displayed a message that my passport wasn’t valid for the program. So I tried it again. And again. And again.
Has it already been five years since I enrolled? I thought. Did I forget to renew? My TSA PreCheck worked fine two days earlier, so I doubted that was the issue. I did some quick math while referencing life and work events that occurred around the time I received Global Entry. I still had over a year left on my membership.
More than anything, I was worried there was a problem with my passport.
I used one of the non-Global Entry kiosks and was officially admitted back into the United States. So I knew for sure my passport was valid. Still, though, I was concerned about my Global Entry membership.
While walking to the AirTrain, I encountered the U.S. Customs and Border Protection (CBP) Global Entry interview station in terminal four. I hoped someone inside could help me. I signed in and joined about a dozen interviewees. Then a CBP officer asked why I was there. I explained my story to him.
“Did you recently renew your passport?” he asked.
“Did you update your Global Entry profile with the new passport details?” he said loudly, clearly wanting to make an example out of me.
You know that feeling of hot adrenaline racing through your body when you realized you made a mistake? That happened.
“Uh, no,” I replied meekly. To be truthful, I never thought about it until that moment. I guess I assumed the State Department and Homeland Security talked to each other (silly me!) and automatically updated people’s profiles.
The CBP officer kindly updated my Global Entry profile on site and I was on my way a few minutes later.
Learn from My Mistake: Update Global Entry With Your Renewed Passport Data
Once your shiny, new passport arrives, log on to the new Global Entry-Trusted Traveler section on the Department of Homeland Security’s website (the GOES site is no more — you’ll have to create a new profile if you haven’t yet already).
Select “Update Documents (e.g., passport, driver’s license)” under “Update Your Info.”
That’ll bring you here:
Select “Edit” and update your passport details.
Also, be sure to remember to update your passport details on any applicable loyalty program profiles.
For example, here’s where to update your passport on the Fly Delta app.
Finally, book an international trip so you can use your new passport and updated Global Entry information! (check our Elite Mileage Run section!)
It can be easy to forget you must update your Global Entry profile with any changes to your passport. The process is very simple — just remember to do it any time you renew a passport. Then make sure to use it and see the world!
Our credit card partner, CardRatings, can help you find the best cards for YOUR goals, financial situation, and credit score. Answer a couple of simple questions below — then see what they recommend for YOU! (Our blog is not privy to any information you submit to CardRatings.)
Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.