No Result
View All Result
Eye of the Flyer
  • BANK & Travel Cards ★
    • Credit Cards
    • CardMatch™
    • Eye of the Flyer Recommended Cards
    • Best Welcome Offers
    • Travel Rewards Cards
    • Airline Credit Cards
    • Hotel Credit Cards
    • Cash Back Credit Cards
    • No Annual Fee Credit Cards
    • Small Business Credit Cards
    • Gas Rewards Cards
    • Balance Transfer Cards
    • Student Credit Cards
    • Visa Credit Cards
    • Mastercards
    • Bad or Poor Credit
    • No Credit or Limited Credit
    • Secured Cards
  • CardMatch™
  • Cruises
  • Rookie
  • Elite Mileage Runs
  • Merchandise
  • αbout US ✉
  • BANK & Travel Cards ★
    • Credit Cards
    • CardMatch™
    • Eye of the Flyer Recommended Cards
    • Best Welcome Offers
    • Travel Rewards Cards
    • Airline Credit Cards
    • Hotel Credit Cards
    • Cash Back Credit Cards
    • No Annual Fee Credit Cards
    • Small Business Credit Cards
    • Gas Rewards Cards
    • Balance Transfer Cards
    • Student Credit Cards
    • Visa Credit Cards
    • Mastercards
    • Bad or Poor Credit
    • No Credit or Limited Credit
    • Secured Cards
  • CardMatch™
  • Cruises
  • Rookie
  • Elite Mileage Runs
  • Merchandise
  • αbout US ✉
No Result
View All Result
No Result
View All Result

Amazing Delta DTW Detroit Delta Gate Agent – I love when they “Strive for Five”!

René by René
December 27, 2019
in Travel Related
2
a group of people in an airport

Advertiser Disclosure: Eye of the Flyer, a division of Chatterbox Entertainment, Inc., is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. Some or all of the card offers that appear on the website are from advertisers. Compensation may impact how and where card products appear on the site. This site does not include all card companies or all available card offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities. Some of the links on this page are affiliate or referral links. We may receive a commission or referral bonus for purchases or successful applications made during shopping sessions or signups initiated from clicking those links.

SkyMiles is not why I am loyal to Delta – the people who work for Delta are or at least are one of the biggest reasons I almost always fly Delta. There are very few times, if ever, I am not beyond impressed by those who work for the airline. Even those who are DGS or Delta Global Service contract folks are amazing.

But when things are crazy – sometimes things can slip.

This was not the case on one of the busiest travel days of the year i.e. December 26th. The gate agent you see above was simply amazing. Let me explain why and why I took the time to go up to her (standing in line) to warmly commend her for what she did.

a screen with text on it

Delta, a few years back, changed how elites are upgraded. The old rule was that the elite, when they had another person on the reservation, dropped to the lowest elite level (or non-elite level even). Then they made the simply incredible change to allow both the elite plus one more on the same reservation to both upgrade at the highest level of the two. Basically my wife becomes a “Diamond Lite” when we fly together (she is also a Diamond this year, but not each year).

The above, on paper, is sweet. But there are times that Delta reps do not always follow the rules due to any number of facts. Notice the photo of the GIDS at my gate (gate information display screen). At this point in my trip to Las Vegas to start my dinner mileage run to Brussels, Belgium this weekend the open seats had changed from 1 to 3. When it came time to clear upgrades how do you think it worked out with 2 singles and then a couple next up on the list?

a screenshot of a phone

What I have seen happen any number of times is the gate agent does what is quickest, that is, they jump over the couple i.e. the elite and their plus one and go to the next single since there is only one seat that remains.

That is NOT what this amazing Strive for Five Delta gate agent did!

I was at the gate early (about an hour before flight). The gate agent started calling for the couple who was third on the list. They did not respond to her three attempts over the intercom. She then processed my upgrade and the elite who was number two and then, despite the crush of people in line and around the desk, took the time to make three more attempts to contact the couple and they, at last, did show up at the gate and chose not to split and have one upgrade and the other fly in coach.

But I simply cannot applaud the gate agent enough that she took that much time to do the right thing. This kind of attention to detail and effort is what does drive loyalty when Delta CORP is taking so many steps to destroy loyalty by selling cheap upgrades. – René

 

Advertiser Disclosure: Eye of the Flyer, a division of Chatterbox Entertainment, Inc., is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. Some or all of the card offers that appear on the website are from advertisers. Compensation may impact how and where card products appear on the site. This site does not include all card companies or all available card offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities. Some of the links on this page are affiliate or referral links. We may receive a commission or referral bonus for purchases or successful applications made during shopping sessions or signups initiated from clicking those links.

Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

Previous Post

I chose one of my Delta Choice Benefits this week for 2019 – but I could have waited. Also, how long does it take to redeem your Delta Choice Benefits?

Next Post

Disneyland Closes Gates Because of Crowding; Deaf Actress Calls Out Delta

René

René

René de Lambert is a contributing writer for EyeoftheFlyer.com - He is an avid Delta and SkyTeam flyer who has held Delta’s top Diamond Medallion status for many years and flown millions of miles.

Next Post
Anaheim, CA, USA - September 30th, 2013. Exterior image of entrance to Sleeping Beauty Castle in Disneyland as seen at night. (©iStock.com/moophoto)

Disneyland Closes Gates Because of Crowding; Deaf Actress Calls Out Delta

Comments 2

  1. mark says:
    5 years ago

    @rene. Had a similar situation on 20Dec in Norfolk, VA. However, I was not at the gate when GA announced for me … I was in line at starbucks. The GA called me on my cell and asked as #1 with 1 available on list, if I wanted to take the upgrade or keep current seat with spouse. My wife did not hesitate to tell me to take the upgrade and then she took my seat up front!

    Reply
  2. ADAM BERGER says:
    5 years ago

    Not sure where you encounter great DGS cause that’s never the case for me especially when flying out of BTV

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

➤ Search Eye of the Flyer

No Result
View All Result

Subscribe

Subscribe To Our NewsletterJoin our mailing list to receive the latest news and updates from our team.

You have Successfully Subscribed!

GREAT Travel and Cash Back Card Offers for Spring 2025!

Eye of the Flyer may receive a commission from the links below. See our Privacy Policy

See some of the biggest and best offers now!
Chase Sapphire Preferred® Card CardBIGGEST EVER OFFER! Earn 100,000 bonus points after you spend $5,000 in purchases within three (3) months of being approved for the Chase Sapphire Preferred® Card! (Learn here how to apply. All information about the Chase Sapphire Preferred® Card was gathered independently by Eye of the Flyer. It was neither provided nor reviewed by the card issuer.)
Capital One Venture X Business
Capital One Venture X Business: Earn 150,000 bonus miles once you spend $30,000 on eligible purchases within three (3) months of being approved for card membership. Then, earn an additional 200,000 miles after you spend a total of $200,000 within the first six (6) months. That's a total of 350,000 miles. Learn here how to apply.

Marriott Bonvoy Brilliant® American Express® Card

Marriott Bonvoy Brilliant® American Express® Card: Earn 185,000 bonus Marriott Bonvoy points after you spend $6,000 in eligible purchases on the card within six (6) months of being approved for card membership. (Terms Apply. This offer expires on May 14, 2025.). Read more and learn here how to apply.

Capital One Venture Rewards Credit Card
Capital One Venture Rewards Credit Card: Earn 75,000 Miles once you spend $4,000 on eligible purchases within three (3) months of being approved for card membership. Plus, receive a one-time $250 Capital One Travel credit in your first cardholder year. Learn more here.

 

American Express® Business Gold Card

American Express® Business Gold Card: Earn 100,000 bonus Membership Rewards® points after you spend $15,000 on eligible purchases with the Business Gold Card within the first three (3) months of being approved for card membership. Plus, enjoy a 0% introductory APR for the first six (6) months from the date of account opening on purchases eligible for Pay Over Time, then a 18.49% to 27.49% variable APR. (See Rates & Fees) Terms apply.. Learn more here.

The Business Platinum Card® from American Express

The Business Platinum Card® from American Express: Earn 150,000 bonus American Express® Membership Rewards® points after you spend $20,000 on eligible purchases on the card within the first three (3) months of being approved for card membership. Plus, earn a $500 statement credit after you spend $2,500 on qualifying flights booked directly with airlines or through American Express Travel with your Business Platinum Card within the first 3 months of Card Membership. You can earn one or both of these offers. This offer expires on June 30, 2025. Terms apply.. Plus, enjoy select airport lounge access, statement credit opportunities galore, and more! Read here why we love this card.

 

Eye of the Flyer partner offer!CardMatch™CardMatch™
Offers may not be available to all users.

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Eye of the Flyer with appropriate and specific directions to the original content.

Subscribe

Subscribe To Our NewsletterJoin our mailing list to receive the latest news and updates from our team.

You have Successfully Subscribed!

Resources

  • ✍ Editors Disclaimer
  • 💰 Advertiser Disclosure
  • 🔒 Privacy Policy
  • BANK & Travel Cards ★
  • CardMatch™
  • Cruises
  • Rookie
  • Elite Mileage Runs
  • Merchandise
  • αbout US ✉

Copyright © 2025 Eye of the Flyer. All Rights Reserved.

No Result
View All Result
  • BANK & Travel Cards ★
    • Credit Cards
    • CardMatch™
    • Eye of the Flyer Recommended Cards
    • Best Welcome Offers
    • Travel Rewards Cards
    • Airline Credit Cards
    • Hotel Credit Cards
    • Cash Back Credit Cards
    • No Annual Fee Credit Cards
    • Small Business Credit Cards
    • Gas Rewards Cards
    • Balance Transfer Cards
    • Student Credit Cards
    • Visa Credit Cards
    • Mastercards
    • Bad or Poor Credit
    • No Credit or Limited Credit
    • Secured Cards
  • CardMatch™
  • Cruises
  • Rookie
  • Elite Mileage Runs
  • Merchandise
  • αbout US ✉

Copyright © 2025 Eye of the Flyer. All Rights Reserved.

Cleantalk Pixel
No Result
View All Result
  • BANK & Travel Cards ★
    • Credit Cards
    • CardMatch™
    • Eye of the Flyer Recommended Cards
    • Best Welcome Offers
    • Travel Rewards Cards
    • Airline Credit Cards
    • Hotel Credit Cards
    • Cash Back Credit Cards
    • No Annual Fee Credit Cards
    • Small Business Credit Cards
    • Gas Rewards Cards
    • Balance Transfer Cards
    • Student Credit Cards
    • Visa Credit Cards
    • Mastercards
    • Bad or Poor Credit
    • No Credit or Limited Credit
    • Secured Cards
  • CardMatch™
  • Cruises
  • Rookie
  • Elite Mileage Runs
  • Merchandise
  • αbout US ✉

Copyright © 2025 Eye of the Flyer. All Rights Reserved.