Delta has REALLY bragged up DPS or Delta Premium Select as something amazing – and it was. Truly it “was” until this week. I was on the inaugural Delta A350 flight and did not book Delta One Suites because it is, mostly, just Delta One with a door that does not work that well. What I wanted to test was the 1st MEGA change in Delta seats for YEARS! I then said in the post this:
“Premium Select (PS). This product and offering will be tweaked. Let me again say they are a real game changer for Delta. I told the A350 support folks onboard it really is almost too good (I may live to regret this honest evaluation). I state this because on a 6-8 hour daytime flight from Europe really there is no need for anything better than PS” – René de Lambert RenesPoints.com
Gosh, I hate being right. Now look at what has happened as of this week. Delta has downgraded, when you connect to another domestic Delta flight, your “DPS” experience to Comfort Plus the rest of the way (before you flew domestic 1st class the rest of the way).
Yep, you can test this yourself. Go and try to book a flight where you start in DPS and have to connect to a Delta flight to your final destination and you get:
Crummy Comfort Plus the rest of the way. But wait, is not Comfort plus still an “upgrade” (per Delta) and still a great seat? Notice what Delta says on Twitter:
Yep – Paying for a “premium” experience ends when you hit US soil. Oh and it gets worse and while many may feel this is a non-issue it is not. Delta is also downgrading the real DPS experience to all plastic glasses per a leaked memo on FlyerTalks. It says:
“June 2018: Memo to flight attendants: “Delta Premium Select service changes are ready for takeoff July 2” With the expansion of Delta Premium Select (DPS) across our international fleet, the Onboard Services team has redesigned our DPS service “Beverage services: All beverages (cold and hot) will be served using plastic/paper cups instead of Alessi glassware – this change creates significant provisioning space on board and allows all the necessary cups to be available on the beverage cart. Pre-departure beverage service: Beverage selection reduced from four choices to two” – FlyerTalk post.
I don’t know about you but drinking cheap wine in a cheap plastic cup does not in ANY way scream “premium” to me. Sad!
So while Delta has removed the shot at a “free” upgrade to Comfort plus for elites with the new seats on the Delta 777 jets – they have also downgraded the paid real upgrade experience per the Delta Professional Web Site (I guess they missed this part in the PR blitz the other day?)!
My only question is what will Delta cut next for DPS. I can show you with the simple search on Delta.com above that a DPS seat today (with C+ for your connection) will cost you almost as much (70k one way) as a “Level 1 SkyMiles Award” Delta One business class seat cost you just a few weeks ago!
Can you see why I am no fan of SkyMiles? – René
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