Welcome to a weekly feature on the Renés Points blog. This blog series covers in a “rookie” way either a Delta or travel related theme and attempts to break down to a basic level each topic. You can read up on all the previous posts HERE. Now on to this week’s feature.
Have you ever split an egg in two and then tried to put it back together into one single egg again including all, and I mean all, of the bits back inside the shell as well? Do you think there is enough tape in the world to accomplish this task? No? I did not think so.
As a general rule of thumb this is how it is with Delta reservations. Once you split a reservation or PNR (short for passenger name record) there is NO going back!
Well this was a short post then. Can you stop reading? Maybe not so fast. Because believe it or not I have successfully put a split PNR back into one – ONCE – and only one time (this should not mistakenly fill you with confidence of success btw).
Now just so you know the circumstance of my split and redo it was all during one call and it was to the Asian call center. I did tell them NOT to split it and they did anyway so they sorta had to find a way to reissue it again as one itinerary. But this does tell us something:
Then can reissue into one PNR – if they want to.
The last part is really the key and let me tell you they do not want to – EVER! They will tell you NO in every way possible on earth. My guess, and it is just a guess, is that there is much to explain if they ever have to do this and much manual overrides and forcing of things they should not. Plus, with the new dumbed down reservations systems I am sure it is much harder than before to get done.
The bottom line for this post is never let them split a reservation unless you really want them to. Linking two PNRs is nice but not the same. You can miss out on so much that becomes automated when both are on the same PNR.
Now if they do something to mess it up I would push and hold the line or ask for a supervisor or anyone at Delta to fix it as you should not have to suffer if it is their fault. Just be tenacious and do not accept anything other than a reissue with one single number. – René
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