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AT LAST! This is what we have been begging for, Delta, ever since you took away choice and made C+ seats an “upgrade”. The choice to opt-out of a center seat that is no bigger than the rest of coach.
Thank you, Delta – Keep Climbing!
Alaska, as we all should know, simply does not upgrade you to a middle seat unless you are traveling with a +1 but at least this gives us a choice.
I know from some sources that Delta HVCs in surveys have been brutal in their feedback about being moved from a perfectly good aisle exit row seat to a middle C+ seat and then not able to switch back.
The bottom line is this upgrade box, if expanded system-wide, would put the choice square in the hands of the passenger and you would have to accept either “any” C+ seat or only if a window or aisle C+ seat opens up.
What do you think? Is this, at long last, THE fix for the ridiculous middle seat upgrade mess? – René
(HT to reader Adam)
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About time
FINALLY!
Just happened to me this week again.
So if a window or aisle seat opens up in C+ after Delta allows you to opt out of the dreaded middle seat C+ side-grade, can we still snag that seat? I guess we just call the Diamond line?
@Phil in Atl – If all the instant upgrades are gone, and you are on C+ “upgrade” list, you will ONLY clear into C+ if a window or aisle opens up pre flight or at gate.
I cannot see it in an upcoming reservation. My reservation holds 2 pax, might that be why I do not see it?
@Tim – They are testing. You will likely not see it. Limited markets.
Why not go the extra mile and offer a radio button for:
Aisle only
Aisle or Window
Window only
Any Comfort+ Seat
there are no HVCs who fly non-premium
@Mark – I think others will disagree with you (and I know Delta does as well)!
@Mark – I have to disagree. I will fly 222K miles this year and will not be in a premium seat 15% of the time. For example, this week I had six flights. Two of them we’re not in a premium seat. I hate when that happens.
Got the option a few times
Hopefully we won’t start seeing I.T. glitches with this like Delta tends to have with other things.
Renee, thank you for your anwswer.
If the test is a succes, which I hope it will, how do you think Delta will treat 2 pax in one PNR? If I opt for window and aisle only, we might get seperated. No problem there. But if there is only a window/aisle next to a middle, we might not get that because of the middle opt-out. Am I clear enough, English is not my first language.
@Wayne, sure, once in a blue moon I will need to be on a plane with a sold out premium cabin that Rev Mgmt will not over book — but that is quite rare.
i got the middle C minus between a husband and wife for 4 1/2 hours he only sits in the aisle and she only likes the window meaning they had to pass things back and forth and talk over me!! nuts
I completely agree with ORdflyer. I think there are a lot of people who want aisle only as opposed to aisle or window, so why not add that too?
About damn time. How this even started is a customer service mystery. Seems so obvious to anyone with common sense.