Yes, Delta is still doing this. No, it is not affecting everyone. Yes, it could be different on Delta.com vs. the Fly Delta App and even different in iOS vs. Android. Yes, it is beyond maddening. No, Delta does seem to care. Yes, I have asked them about it. Yes, I thought it was a bug but they were going to fix it. Yes, I hate having to do a dummy booking just to see what seats are open. No, I do not (yet) plan to pay for Expert Flyer just for this bug.
OK, that takes care of most of what will be asked in the comments below. Of all the stupid things Delta has done this one to me really takes the cake. I blogged about this “bug” in May but now am starting to believe it is a new “enhancement” to Delta. Delta can do a lot to decimate SkyMiles and “most” loyal flyers don’t care,but when it comes to something like blocking seat map access that, to me, is like taking a stick to a beehive. Delta needs to fix this. Until they do you can help us all and COMPLAIN <-LINK to Delta about this issue. Be specific about them blocking seat maps not in the cabin of service you are booked in.
Next up we have a strange thing going on with some SkyMiles award pricing. This is not, that I can tell, the monthly “flash sale” but LEVEL 1 awards to / from the Midwest to Los Angeles are pricing at 11,000 SkyMiles each way (should be 12,500 at LEVEL 1 awards). It is not pricing at the lower level from Atlanta or New York. There may be other routes also pricing lower like this so hunt around if you are, like me, always trying to get value out of your SkyMiles. Or, if you don’t want to do the work but want to save, just have ADAM do the work for you! 😉
Next up a warning after this week’s round of nasty Schedule Change Saturday events that rolled out. Some of you, like me, may have booked some Delta flights with Alaska miles before the divorce – that is, the end of the partnership with Delta and Alaska. If you did so all the original booking ticket rules “should” apply but under the schedule change Delta may reissue the ticket and thus block you from much you are due (like upgrades and such). Delta people have to work with Alaska people to fix this and only during the open hours of the Alaska award desk. If you have issues or Delta reps tell you no just HUCB until someone fixes these frustrating problems.
Next up it seems that the changes to the D-40 / upgrades on-board is helping but still has not driven SHENA completely from the Delta culture. For those not aware I talked to the Delta CEO about the frustration of YBYL – that is, if you are #1, #2 etc. on the upgrade list with no seats open (but someone will likely miss-connect) and You Board You [will] Lose your upgrade. He had a team study the issue and made the change for upgrades to process 40 minutes before departure vs. 30 minutes as it was before and instructed gate agents to work with crews on-board to pull those who board from coach up to 1st class. Again, many reports are this is happening much more than before but there are just about as many that SHENA i.e. gate agent shenanigans are alive and well and the only way to be sure is to be the last medallion standing at final boarding call if you want that upgrade not to be given to a Delta employee.
So there are the bits you need to know to start your week. Any other Delta tech bits we all need to know about that could affect our travels? Be sure to comment below! – René
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