I know, from reader e-mails as well as comments, I am not the only one really upset over getting e-mails like the one you see above from Delta congratulating us for an upgrade to a coach seat that is just as wide as all the other coach seats on the jet. Not just that, but many times, you get this e-mail and it contains the exact same seats you were already in in C+. Yeah, maddening to say the very least. At least Delta has updated the wording to no longer state it is an upgrade to Premium Economy as CLEARLY C+ has nothing to do with a “PE” seat.
And it gets worse.
For the past few trips, while I have upgraded to 1st, I never received notice about the good news. Now I am not complaining about riding up front but here is the deal. There are few things in my travel life, over the past many years, that make me more giddy than getting the glorious e-mail from Delta that my “medallion upgrade has been confirmed”! That seems to have come to an end. And this really hurts.
Delta has made a ton of destructive changes to the elite program over the past few years and FCM or the cheap selling of 1st class upgrades has made scoring these upgrades harder and harder than ever. Now, rather than sending us great news about getting what we so long for, we get an e-mail about a “sidegrade” to another coach seat that we may or may not already be in.
Talk about the ultimate disappointment. Could Delta hurt us any worse?
Over the years I, as well as most other Delta flyers, have been really harsh on Delta IT and justifiably so. They have all but destroyed our ability to use the multi-leg tool on Delta.com to find the flights we want quickly and simply. They all but HIDE schedule changes so when we have illegal connections or are bumped out of our carefully chosen seats it is up to us to sleuth out what is now facing us.
Now we have this latest betrayal of status. Brilliant job, Delta IT folks. Be very proud.
How about this Delta, change the e-mail notice. You and I both know C+ is no medallion upgrade. At best it is a Sidegrade. How about you alert us that we have been “cleared” to Comfort Plus. Then, rather than no notice, e-mail us as you did before when our real Medallion upgrade has been confirmed to 1st class. That, as it did before, would make our hearts leap for joy!
I really wish, for once in my life, Delta would not take 1 (or 2) steps back for every step forward they ever take when it comes to SkyMiles and the Medallion program! – René
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