I. Would. Be. Livid! I cannot imagine, after enduring 30 hours of THIS for what should have been a 4 hour flight, to have been offered 12,500 SkyMiles as an “I am sorry” from Delta (how would you feel?)!
According to the Washington Post a Delta spokesman said:
“Thomas, the Delta spokesman, confirmed the offer of 12,500 Skymiles, adding that those who don’t have frequent flier accounts with the airline were offered vouchers, but he could not say for how much. He also said the airline would evaluate other situations like Karasek’s.”
Now you can read all about just how much in personal expenses Karasek dished out, but having Delta “evaluate” the situation does not fill me with confidence. After all, once an airline plays the “weather card” they can just about dismiss any claims you may have for meals, hotels or the like.
Heck, during most delays Delta nowadays just rolls out a HOOU cart and calls it good (is this really a substitute for a meal?)!
Is an American version of the EU261 complaint the answer? Maybe but even that can take forever. For example, I am still fighting Delta / KLM for my over 5 hour arrival delay from my trip in November of 2014 with help from AIRHELP. They are now, after Delta told me to buzz off and KLM has failed to respond to repeated requests to pay up, filling papers on my behalf in the Dutch courts to take my case to trial. One day I may see 1,200 Euros compensation!
Really the only best solution for now is to take proactive steps for yourself. Either pay for the trip with cards like the Citi Prestige card <-LINK that offers trip protection and will reimburse you for issues like this or have enough hotel and other points so if you get stuck it will not cost you an arm and a leg when the airlines let you down again and again. I have had to do this myself when I was on an award ticket and weather came up and Delta said sorry not paying for a hotel and you are on your own.
I guess I would love your thoughts. Is the current system fine that whatever the airlines decide is adequate compensation (like SkyMiles) is enough or should there be rules in place to force them to do more? – René
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