I will end 2014 with 130 segments or individual flights with Delta Air Lines and nearly 300,000 MQMs or Medallion Qualifying Miles. That, is a lot of flying. Since I do fly so much, I use Delta.com, and now more and more the Fly Delta APP that for the most part works well, to navigate my way from flight to flight. With that, there are some things that Delta does that just drive me “bonkers” and I think they could fix if they wanted to. See if you don’t agree with me.
The first two are on the Delta.com home page and I have a big yellow box on them. Number one has been ongoing and makes me want to scream. Delta is GREAT about allowing changes when there are weather events. However, SEEING that there is an alert is all but impossible since Delta all but HIDES this alert below the first menu bar. Try it for yourself. Log in and see if you can even see the alerts! Delta, how about putting the alerts ON TOP of the page where we can see them. Now I know you can not make money from selling weather alerts, but gosh it would be helpful to this VERY frequent Delta flyer (and I bet others too).
Then we have Delta gift cards. Talk about a way for Delta to “print” free money and get into the lucrative gift card game. Why do I say this? While I have no numbers to back it up, I’ll bet my Diamond Medallion card that a HUGE number of these are just lost and never ever used. Delta even says in the T&C about the cards (both real and e-Gift):
“eGifts and Cards, including those that are lost, stolen, or destroyed, will not be replaced by Delta for any reason.” – Delta.com
Now a simple way to fix this, like with EVERYTHING else that Delta offers as say a bump or other e-Credit, should be able to be tracked or entered into your “My Delta” to remind you that you have one of these to spend. That would be consumer friendly but not make Delta money when they are lost. #BigTimeFAIL here Delta. This needs to be fixed before some regulator steps in and fines the company. Step-up and do the right thing first (who am I kidding here – that is the only way this will be fixed).
Next we move to the phone app as that is now the only means I ever use when I am flying for flight info (now that I can no longer print a free HOOU that is on Delta.com). You may think I am going to talk about selling upgrades in the APP. I am not, as I am 100% fine with it when prices are at the market levels for the seats. After all, as you can see from my offer, one would have to either be on an IV Thorazine drip or have a FAT company expanse account to have the mental deficiency to pay $169 to upgrade to 1st class for a 27 minute flight from Detroit to Grand Rapids. If I did happen to pay for it I would hope there was ice cream service by cart as CLEARLY shown in the photo for the upgrade I was buying 😉 (there was NO service in coach and limited in 1st btw – it was a 27 min flight). So what does steam me here? Notice the yellow box again. The “Default” or RED choice it to buy the upgrade. Talk about sneaky Delta. I have NO idea if there is a confirmation box “next” as I will never, on principle, EVER buy an upgrade from Delta this way. If there is not, then I bet a bunch of people “accidentally” end up buying upgrades they never really wanted thinking they are just checking in to the flight. How about you make the NO THANKS red and the buy now above it another color. I know, I know I am dreaming! Let’s move on.
This next one is super picky but really makes me nuts. Over the top nuts. You see since Delta has pulled so many useful tools, like ExpertFlyer, you have to use Delta tech to check so many things. Say you have an issue so you want to check flights from A to B. The problem is it is simple to type the code for the departing airport into the arriving airport box. Plus, most times, Delta auto fills what they think we want. Then, BEFORE you can even click Find Flights, it gives you this warning and does not let you type the correct code. Hey Delta, how about you not warn me before I do something that I was not going to do anyway? Grrrrr (just breathe Rene, breathe).
The last one I know is not going to get fixed and will just get worse and worse due to the full press to sell 1st class seats. Diamonds can upgrade at just about 6 days out and Platinum’s at the 5 day window. On a recent trip, 3 days out with only 2 seats gone I still had not upgraded. I really hate the stress of the gate upgrade and even as a Diamond my upgrade success rate at the gate is MUCH lower than it traditionally has been in the days leading up to a flight.
The last one I have no photo of but then again there would not be one anyway. What I so want Delta to fix is the disappearing upgrade list when there is any kind of delay or slight change to an itinerary. Like what? Your flight is delayed and “POUF” the upgrade list is gone. Even the brilliant minds of Delta IT should be able to fix this one but after putting up with it for a year I doubt it will happen. Again, I can dream.
What have I missed? You tell me (don’t say the award page that they “say” will be fixed in 8 days on January 1st 2015). Safe travels everyone! – René
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