I love sitting in on time share presentations. Why? Not because I would ever in my life buy a timeshare, but I love being able to get the free perks offered for putting up with the sales presentation. Also, I love being able to show the sales rep how I travel for pennies on the dollar with points and most times staying nearly free at the location of the timeshare presentation!
A free presentation is quite different than paying for a seat on the Delta jet. But if you think about it flying Delta nowadays has become a full-press-timeshare-presentation (we are ham sandwiches to the VPs ya know). Just take a look. As soon as you check in they charge for your bag (this kinda warms you up to paying btw). Then it’s time for snacks and drinks you can pay for those. Want to watch a movie or television show that’s for sale and if you need your buds they’re $2 a set! The new thing is selling seat upgrades in the air – yep – if you wish to upgrade your seat like to Economy Comfort Delta will sell you an upgrade at 32,000 feet (so don’t even think of switching seats)!
Lastly before landing we also have the presentation for the Delta American Express® Gold Card. Well this one I kinda agree with but they are many times offering the wrong product. For many flyers the Delta Platinum or Reserve card is a much better choice and the only option they are allowed to suggest is the Gold American Express card.
What could be next you ask? What about a pitch for Delta Vacations? Sorry Delta Vacations does not earn MQD credit but on that next long flight an FA could sell you a hotel/car AND Delta flight at a “great price”. Maybe he or she can book it all for you on the hand unit!
Let’s continue down this line for a bit. Say your flight is delayed and no connections today – so sorry. But we can at least book a hotel for you on-board right now that way when you land you can go right to the hotel shuttle pickup location. Don’t need a hotel, how about a car rental since you can’t fly.
The part that frustrates me most about this is the amount of time this takes for an FA rather than being focused on both details and enjoyable flight experience; their main goal from now on is selling you every single product possible once the boarding door closes. Does it bother you that everything other than air in the seat you paid for now costs extra when flying Delta? Do you think an FA’s job is the new revenue management front line agents? Let me know (cross check and all sell) – René
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