Some hotels really get it. The Sheraton IAH, very near the airport, is just such a hotel. We stayed at the hotel twice.
Once on the way to Hawaii as Houston was our positioning city for our mileage run.
And a second time on the return. We were only planning on staying one day but ended up two nights due to the ice storm.
I opened with the fact that this Sheraton gets it. What do I mean?
First off they recognized my elite status. A hotel that does not do that, when you work hard to earn it, is a #fail in my book.
We were upgraded to a club level corner jr. suite as they do not have full suites but this one was fine.
The room was clean, the bed was soft, and the temperature was good and worked. Same goes for the bathroom. The only complaint here was it was SO small I had to almost leave the bathroom to close the door. I mean it was tiny! Minor issue.
The Club room was fresh, clean and nice.
There were two computers for guest use but only one had a printer. The breakfast was nice and hot and more than enough and there were soft drinks when the club was not serving food. The evening snacks were nice as well and they had a “cash bar” open too. Sweet.
On our return we were put in a similar jr. suite a few floors down and the room was a little smaller but just like the first visit all went well.
We enjoyed a very nice lunch buffet on our extra “ice day” and lounged at the hotel the rest of the time.
The shuttle service to the airport takes about 10-15 from door to door and was quick and the driver was very nice. When you get to the airport you have to call for pickup btw. Speaking of nice, the staff was great. You can tell when a hotel cares for those who work for the hotel. Everyone, from front desk, to club, to restaurant to housekeeping were all just smiles and, in a good way, chatty and kind. Love it.
Bottom line this is a very nice hotel and everything was just about perfect. Also, they were good enough to allow me to book two separate reservations for the return just in case we could get out on the ice day and they would have let us cancel no charge had flights resumed. This is the kind of flexibility that makes me want to come back. I look forward to another visit to the Sheraton IAH!- René
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