Are You Using AI to Complain When Your Travels go Wrong? It Really Is Amazing!

AI is everywhere now and growing so fast it makes my head spin. Near the South Bend Airport (SBN), an enormous data center is under construction and it is just one of many so to be online. Delta Air Lines recently announced they will be using AI to try to extract as much money from us as possible. Well, how about we use AI to fight back and help us when things go sideways during our travels?

While I have not had any recent travel issues requiring a complaint, I decided to create a scenario that could happen in real life. I asked ChatGPT to write a complaint letter to Delta, stating that I had encountered three issues during my trip. Here is what it provided me.

I asked AI the following:

“I need a 2 page complaint letter to Delta Air Lines. My flight was delayed by 4 hours due to mechanical issues and my bags did not arrive when I did and I was moved from my aisle seat to a center seat!”

ChatGPT said:

Here is your professional, firm, and clear two-page complaint letter draft to Delta Air Lines. Adjust any personal details or flight data before sending.

[Your Name]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Phone Number]
[Date]

Delta Air Lines, Inc.
Customer Care
P.O. Box 20980
Department 980
Atlanta, GA 30320-2980

Subject: Formal Complaint Regarding Flight Delay, Lost Baggage, and Seat Change

Dear Delta Customer Care Team,

I am writing to express my extreme disappointment regarding the experience I recently had while traveling with Delta Air Lines. As a loyal customer who has always relied on Delta for punctual and reliable service, I am compelled to bring these issues to your attention with the expectation that they will be addressed appropriately.

On [insert date], I was scheduled to travel on Delta flight [insert flight number] from [departure city] to [arrival city]. Unfortunately, the flight was delayed by over four hours due to mechanical issues. While I understand that safety is paramount, the communication from Delta regarding the delay was poor and lacked transparency. Passengers were left waiting at the gate with minimal updates, causing significant stress and inconvenience to everyone affected. This extensive delay disrupted my entire schedule, including [insert any important events missed, meetings, or connections impacted, if applicable].

To make matters worse, upon arrival, I discovered that my checked baggage did not arrive with the flight. It was extremely frustrating to stand by the baggage carousel only to realize my bag was missing. I reported this immediately to Delta Baggage Service, but my bag did not arrive until [insert how long it took for your bag to arrive, e.g., the following day], forcing me to purchase essential items out of pocket to continue with my plans. This caused not only inconvenience but unnecessary financial burden.

Additionally, despite booking my flight months in advance and specifically selecting an aisle seat for comfort and accessibility, I was reassigned to a middle seat without prior notification. I find this unacceptable, as seat selection is an important part of the travel experience, especially for passengers who prefer aisle seats due to mobility or personal comfort reasons. This change further compounded the stress of an already difficult travel day.

In light of these combined issues – the significant flight delay, mishandling of my luggage, and involuntary seat change – I am requesting fair compensation for the inconvenience, lost time, and out-of-pocket expenses I incurred as a direct result of Delta’s service failures. I am requesting:

Reimbursement for expenses incurred due to the delayed baggage, totaling [insert amount with receipts if applicable].

Compensation for the lengthy delay which disrupted my commitments and caused substantial inconvenience.

A voucher or SkyMiles credit as a goodwill gesture for the involuntary seat reassignment from my pre-selected aisle seat to a middle seat.

I have attached copies of my boarding pass, baggage claim receipt, receipts for essential purchases made due to the baggage delay, and screenshots of my original seat assignment for your review.

I appreciate Delta’s commitment to customer satisfaction and trust that this complaint will be handled promptly and fairly. I look forward to your response within 14 days to resolve this matter.

Thank you for your immediate attention.

Sincerely,

[Your Name]

Instructions before sending:
* Insert flight number, dates, and exact expense details
* Attach receipts and boarding pass screenshots as mentioned
* Mail it to Delta Customer Care at the address above or submit via their online complaint form for faster processing
* Save a copy for your records

Let me know if you want a more assertive version, a shorter formal complaint, or a follow-up script if they respond inadequately for your files and upcoming travel notes this week.

Well, I don’t know about you but this is impressive. I would make a few tweaks but ChatGPT pumped this out in a few seconds and from my experience would end up with Delta providing a decent amount of compensation for my issues.

Also, having been a Delta frequent flyer for most of my adult life, I know most of the above including where to submit my complaint. But now that I am flying all kinds of different airlines, I think this tool could be an amazing help when I need it and plan to put it into practice and let AI help me.

What do you think? Have you ever considered using AI to help you for your travel related issues? – René