“My Delta Medallion Status Isn’t Correct in the App! What’s Wrong?”

My beautiful wife desperately needed some Medallion Qualification Dollars (MQD) to reach Silver status on Delta Air Lines to start 2023. She has more than enough Medallion Qualification Dollars (MQM) to hit Platinum. But we both decided this fall not to reach our $25,000 Delta Amex MQD Waivers. (Instead, we focused our spending on new credit cards and their welcome bonuses — and will roll over tons of MQM to start next year.)

We’re hosting Christmas and Hanukkah this year (because they overlap), so we’re pretty much down to our final days to accomplish anything travel-related before 2023.

So, she cashed in some SkyMiles for an award ticket and treated herself to lunch the other day — at the Delta Sky Club in Honolulu. (Remember, you may earn MQM, MQD, and MQS on Delta award tickets.)

She used the five-hour plane rides to get caught up on to-do lists, other work, and some rest.

But when she tried to board her flight home, the Fly Delta app’s boarding pass suddenly became invalid — never mind that it worked for the Sky Club’s scanning devices. (#KeepDescening, Delta IT.)

(Quick aside: She called me in a panic and said, “Do you think I’ll be stuck overnight in Hawaii?” Her mood shifted after realizing what she said. She repeated the question, barely concealing her glee at the prospect of spending the night on a tropical island.)

The helpful HNL gate agents solved her problem and got her on the plane. She showed me her Fly Delta app when she got home around 10:15 PM. Her MQD spending numbers hadn’t surpassed $3,000. She wondered if that had anything to do with the boarding pass glitch. I doubted that. But given Delta IT’s interesting past, I wouldn’t have been terribly surprised.

We checked her Delta account early the next morning.

The good news is that all her MQD posted. But the bad news, as you can see, is her 2023 status still showed as “SkyMiles Member.” I wasn’t terribly worried. We could call Delta and prove that she had more than enough MQD to reach Silver. But we’d rather avoid that time suck.

The problem was easily fixed.

I logged out of her account. Then logged back in. Whaddya know?

Congratulations, Mrs. C! I can’t wait to enjoy those Exit Rows and Main Cabin 1 boarding with you! (Let’s hit that Delta Reserve spend ASAP next year! Or get point.me to find us some amazing Delta partner runs.)

Final Approach

Have you met your MQM (or MQS) requirements and also crossed your MQD or Card Spend thresholds — but your Medallion status isn’t correctly posted in Delta’s system? Don’t panic. It’s probably a simple fix. (Yes, you’d think your status would automatically update.)  Just log out of your account and then log back in. Then enjoy your Medallion benefits!