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We’ve long been fans of the great service Delta’s Twitter team provides. They can help change flights, link reservations, select your first class meal, and much more.
But as YMMV and Thrifty Traveler wrote Monday, Delta removed the customer service aspect from its Twitter and Facebook platforms.
I tried contacting @Delta and received this message.
When I launched the desktop link, I was taken to this page — and invited to chat with a Delta virtual assistant.
Well, let not your heart (or mobile device) be troubled.
I contacted Delta about the change and received this statement:
We know that many customers prefer to interact with Delta about needs for their upcoming travel through messaging. That’s why we continue to offer that via the ‘Message Us’ feature in the Fly Delta App. Delta teams continue to actively service customer needs in this way even as private/direct messaging via Delta’s Facebook and Twitter pages is temporarily paused. We appreciate our customers’ understanding as we serve them during the ongoing COVID-19 pandemic.
(Bold mine)
I wasn’t told why the suspension was issued or when we can expect the social media customer service team to be back.
But at least we can take some solace that they will return.
— Chris
Featured image: ©iStock.com/fizkes
Advertiser Disclosure: Eye of the Flyer, a division of Chatterbox Entertainment, Inc., is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. Some or all of the card offers that appear on the website are from advertisers. Compensation may impact how and where card products appear on the site. This site does not include all card companies or all available card offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities. Some of the links on this page are affiliate or referral links. We may receive a commission or referral bonus for purchases or successful applications made during shopping sessions or signups initiated from clicking those links.
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Hi Chris
I’m wondering if maybe with Delta’s aggressive response to worker safety, they’re lightening the staffing (Georgia seems to be having greater numbers showing CV-19 positive, India’s numbers are exploding, etc.), thereby unable to manage the cancellation money refurbishments, as well as all the other complaints bubbling up in ever greater quantities. Those call centers (from what we see in movies, etc) are pretty much a packed “bullpen” of customer care people, and maybe with plexiglas shielding and masks and distancing, they don’t hold the same number of workers?
Interesting point — but I believe some of those jobs can be (and are) done remotely.
Just another way to save more $$$$$ add that to the warm bottled water