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Delta recently redesigned its Certificates, eCredits, or Delta Gift Cards page. This is where your Delta Amex companion certificates, regional upgrade certificates, global upgrade certificates, and flight vouchers are available. It’s also where you can check a Delta gift card’s balance.
While the makeover certainly is an aesthetic upgrade, some users are having problems getting it to work correctly.
Reader Eric G. gave me the heads up last weekend that Delta updated the page. I received this message when testing it out:
I figured the error message was a growing pain and didn’t think anything else of it.
But reader Jerry emailed me and said he, too, had problems with the page.
So I tried again — and received the “there was a problem processing your request” message.
Hmmm…
How It Finally Worked for Me
For my first two (and unsuccessful) attempts, I used Google Chrome.
From there, I tried two different browsers: Safari and Firefox. Both attempts were successful!
So if you have problems logging in to the certs page, try a different browser. If that fails, give Delta a call.
All Is Not Yet Fixed
You’ll notice I have a couple of open, unused eTickets. The old interface allowed you to see how much value remained.
No such luck here.
A call to the Medallion desk provided me the answers I needed.
Still, it’s frustrating that ticket values aren’t displayed. But it’s just another reminder to keep good records of your tickets.
–Chris
Featured image: ©iStock.com/AntonioGuillem
Advertiser Disclosure: Eye of the Flyer, a division of Chatterbox Entertainment, Inc., is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. Some or all of the card offers that appear on the website are from advertisers. Compensation may impact how and where card products appear on the site. This site does not include all card companies or all available card offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities. Some of the links on this page are affiliate or referral links. We may receive a commission or referral bonus for purchases or successful applications made during shopping sessions or signups initiated from clicking those links.
Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.
tried to use companion and them ecredit this weekend for a funeral could not via website…
How do you use the open unused e-tickets Do you have to call and not use the website?
@Aimee: I think they’ve fixed most of the bugs. I just logged on to my account and was able to select an unused e-ticket.